Dealer Support Rep-International

About the role

We are hiring a Dealer Support Representative – International to join our Dealer Support Team! This role involves serving as the primary account manager for a portfolio of international dealers, managing the complete order lifecycle from order placement through production, payment, and export shipment. The ideal candidate will have a minimum of 3 years of account management experience or equivalent experience, preferably exceeding $20 million in annual business volume.

Responsibilities

• Manage the full order lifecycle from order entry and pricing validation to production coordination and shipment planning, while adapting to shifting priorities and maintaining accuracy across multiple active accounts.
• Audit sales orders, validate promotional pricing, verify container utilization, and ensure compliance with international shipping regulations and country-specific documentation requirements.
• Carefully coordinate export shipments end to end, including preparing documentation, partnering with freight forwarders, and navigating customs requirements and shipment clearance processes to ensure timely and compliant delivery.
• Proactively identify and resolve order, shipping, and logistics challenges by collaborating with internal teams and external partners, while working independently to keep business moving forward.
• Communicate clearly and effectively with both internal stakeholders and international partners, including Spanish-speaking contacts during shipment clearance, while managing sensitive discussions such as payment requirements and ensuring a high level of service.

Requirements

• Bachelor’s degree in Business Administration or a related field preferred.
• Minimum of 3 years of account management experience or equivalent experience, preferably exceeding $20 million in annual business volume.
• Proven experience managing customer relationships and high-value accounts with average values between $65,000 and $100,000.
• Experience with international export shipping, including documentation and logistics requirements.
• Experience working with customs regulations and shipment clearance processes.
• Ability to manage multiple priorities, adapt to change, and work independently in a fast-paced environment.
• Strong attention to detail and accuracy in order entry and documentation.
• ERP sales order management experience required, with Navision or Oracle preferred.
• Strong proficiency in Microsoft Office, including Excel, Outlook, and Word.
• Excellent communication, customer service, and relationship management skills.
• Bilingual in English and Spanish required.

Qualifications

• Must frequently lift and move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception.
• The noise level in the work environment is usually quiet.

Benefits

• Exceptional health and wellness benefits
• Paid time off
• Company bonus
• Profit sharing
• 401k match
• Education assistance
• and much more

Pay

Hiring Range: $22.00 - $35.75

Schedule

Shift 1 (United States of America)

Company

Watkins Wellness is an equal opportunity employer and strives to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law.