Dealer Support Account Representative

About the role

This role is for a Dealer Support Account Representative at MasterSpas. You will be the primary point of contact for a portfolio of dealers across North America and beyond, helping them navigate challenges, coordinate shipments, anticipate problems, and ensure they always have a trusted partner.

Responsibilities

• Become the trusted partner for a group of MasterSpas dealers, helping them grow their businesses while ensuring every order moves smoothly from production to delivery.
• Build strong relationships with dealers through proactive communication and understanding their businesses.
• Solve problems quickly and create positive experiences that keep dealers coming back.
• Prepare and manage sales orders, packing slips, and dealer documentation with accuracy.
• Maintain inventory and product availability for assigned accounts.
• Coordinate with Production, Shipping, Sales, and Accounting teams to align efforts and ensure timely deliveries.
• Communicate updates clearly to dealers to keep them informed about their orders.
• Look for opportunities to improve processes and eliminate unnecessary headaches.
• Support department projects that enhance the experience for both dealers and internal teams.

Requirements

• Enjoy building long-term relationships.
• Stay calm when priorities change.
• Communicate confidently and professionally.
• Love organizing moving pieces without losing sight of the big picture.
• Naturally think ahead instead of waiting for problems to appear.
• Comfortable making decisions and taking ownership.
• Have strong Microsoft Office skills, especially Excel and Outlook.
• Have previous experience in customer support, account management, sales support, logistics, or another fast-paced business environment.

Qualifications

• Relationship builder who earns trust quickly.
• Excellent communicator who navigates difficult conversations.
• Highly organized without becoming overwhelmed.
• Forward thinker who anticipates issues before they become emergencies.
• Competitive with themselves and always looking for a better way.
• Comfortable balancing multiple priorities while staying focused on what matters most.

Skills

• Strong organizational skills.
• Effective communication skills.
• Problem-solving abilities.
• Customer service experience.
• Microsoft Office proficiency.

Benefits

• Full-time Monday–Thursday schedule with a half-day on Fridays.
• Comprehensive benefits including a 401(k) with company match, health insurance, paid holidays, and employee discounts.

Pay

Compensation details are available upon application.

Schedule

A full-time Monday–Thursday schedule with a half-day on Fridays.