Dealer Success Representative

About the role

We’re seeking an outstanding Dealer Success Representative to join our growing Dealer Success Team. This role is ideal for someone who combines strong communication skills with a proactive, results-driven mindset. The right candidate is adaptable, dependable, and brings a strong work ethic to everything they do.

You’ll be a key point of contact for our dealers, delivering exceptional support while building positive, lasting relationships. Success in this role requires clear and confident verbal communication, a customer-first attitude, and the ability to stay positive and solution-focused in a fast-paced environment. If you’re someone who takes initiative, consistently delivers results, and contributes to a strong, collaborative company culture, we’d love to hear from you.

Responsibilities

• Strengthens and maintains relationships with customers to provide best in class service and drive growth and retention.
• Accountable for ensuring an effortless experience and overall satisfaction is provided to assigned book of dealers.
• Oversees the resolution of customer inquiries, handling customer escalations, building and maintaining internal and external relationships, and managing the day-to-day needs of the customers.
• Collaborates with Dealer Success Manager to establish and maintain expectations and timelines.
• Maintain a positive attitude while assisting customers.
• Drive results and uphold our company culture.
• Drive production in a fast-paced customer service environment.
• Address customer concerns in a positive and calm manner.
• Able to multitask between phone and email communication with customers and team.
• Drive a high-performance culture through accountability, consistency, and performance.
• Use critical thinking, prioritization, and problem-solving skills to accomplish goals within tight deadlines.
• Escalate queries and concerns, keeping our employees and customer experience top priority.
• Work with internal teams to resolve customer service issues specifically related to: Legal, Accounting, Compliance, Marketing, Loan Servicing, and Underwriting.
• Proactively collaborate with team and management regarding performance, adverse impact of decisions on customers, and potential risks to the business.
• Be a continuous positive force within the office, creating strong morale and spirit throughout the Advocate team.

Requirements

• 3+ years of experience in customer support or a transaction-based environment (fintech, lending, payments, or dealer services preferred).
• Minimum 2 years of experience in a high-volume, SLA-driven environment with responsibility for managing competing priorities and time-sensitive requests.
• Demonstrated ability to independently troubleshoot complex issues in real time.
• Experience working directly with external business partners or clients (dealers, vendors, or sales organizations) in a high-urgency environment.
• Strong decision-making skills with the ability to exercise judgment within defined policies and escalate appropriately when needed.
• Sales or revenue-support experience strongly preferred.
• Willing to work on Saturdays.
• Working knowledge of FDCPA and FCRA experience is preferred.
• Excellent written and verbal communication combined with analytical and problem-solving skills.
• Demonstrated ability to multi-task and work in a fast-paced environment.
• Flexibility and ability to adapt to business needs.
• Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills.
• Team player seeking a fast-paced and challenging environment.
• Proficient in Microsoft, Salesforce and other internal systems.

Qualifications

• Education: Bachelor's degree preferred.
• Experience: 3+ years of experience in customer support or a transaction-based environment (fintech, lending, payments, or dealer services preferred).

Skills

• Customer Service
• Communication
• Problem Solving
• Time Management
• Adaptability
• Teamwork

Benefits

• Accrue 16 Days of PTO per year
• 12 Paid Holidays
• Up to 80% Employer-Paid Premiums for Medical, Dental and Vision Insurance
• Long-term Disability Insurance
• Basic Life Insurance
• Paid Parental Leave
• Matching 401k
• 100% Remote Work

Pay

The base hourly range for this position is $26.70/ hour - $28.25/ hour. DigniFi salary ranges are determined by role, level, and location. The salary range displayed in each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Please note, the base pay offered may vary within the range depending on a wide array of factors including but not limited to work location, job-related knowledge/skills, relevant education/training, and level of experience. Please note that the compensation details listed in postings reflect the base salary only, and do not include bonuses or benefits.

Schedule

This is a remote position.