Dealer Success Representative
About the company
DigniFi is a mission-driven company transforming how dealerships and service centers serve their customers. Our innovative point-of-sale financing solution empowers more than 2,000 partners to increase revenue, boost accessory sales, and reduce deferred repairs—helping businesses thrive while making essential vehicle needs more accessible to consumers. By partnering directly with dealerships and service providers, DigniFi enables customers to easily finance auto repairs, parts, accessories, maintenance packages, and more—right when they need them most. Our mission is to help our partners grow through flexible, inclusive financing solutions that meet the real-world needs of today’s drivers. Our vision is to make everyday financing more accessible, transparent, and equitable for all.
About the role
We’re seeking an outstanding Dealer Success Representative to join our growing Dealer Success Team. This role is ideal for someone who combines strong communication skills with a proactive, results-driven mindset. The right candidate is adaptable, dependable, and brings a strong work ethic to everything they do. You’ll be a key point of contact for our dealers, delivering exceptional support while building positive, lasting relationships. Success in this role requires clear and confident verbal communication, a customer-first attitude, and the ability to stay positive and solution-focused in a fast-paced environment.
Responsibilities
- Strengthens and maintains relationships with customers to provide best-in-class service and drive growth and retention.
- Accountable for ensuring an effortless experience and overall satisfaction for assigned dealers.
- Oversees the resolution of customer inquiries, handles customer escalations, builds and maintains internal and external relationships, and manages the day-to-day needs of customers.
- Collaborates with Dealer Success Manager to establish and maintain expectations and timelines.
- Maintains a positive attitude while assisting customers.
- Drives results and upholds company culture.
- Drives production in a fast-paced customer service environment.
- Addresses customer concerns in a positive and calm manner.
- Multitasks between phone and email communication with customers and team.
- Drives a high-performance culture through accountability, consistency, and performance.
- Uses critical thinking, prioritization, and problem-solving skills to accomplish goals within tight deadlines.
- Escalates queries and concerns, keeping employee and customer experience top priority.
- Works with internal teams (Legal, Accounting, Compliance, Marketing, Loan Servicing, and Underwriting) to resolve customer service issues.
- Proactively collaborates with team and management regarding performance, adverse impact of decisions on customers, and potential risks to the business.
- Acts as a continuous positive force within the office, creating strong morale and spirit throughout the team.
Requirements
- 3+ years of experience in customer support or a transaction-based environment (fintech, lending, payments, or dealer services preferred).
- Minimum 2 years of experience in a high-volume, SLA-driven environment with responsibility for managing competing priorities and time-sensitive requests.
- Demonstrated ability to independently troubleshoot complex issues in real time.
- Experience working directly with external business partners or clients (dealers, vendors, or sales organizations) in a high-urgency environment.
- Strong decision-making skills with the ability to exercise judgment within defined policies and escalate appropriately when needed.
- Sales or revenue-support experience strongly preferred.
- Willing to work on Saturdays.
- Working knowledge of FDCPA and FCRA experience is preferred.
- Excellent written and verbal communication combined with analytical and problem-solving skills.
- Demonstrated ability to multi-task and work in a fast-paced environment.
- Flexibility and ability to adapt to business needs.
- Capability of gaining customer loyalty through listening, relationship building, and professional and persuasive communication skills.
- Team player seeking a fast-paced and challenging environment.
- Proficient in Microsoft, Salesforce, and other internal systems.
Benefits
- Accrue 16 days of PTO per year.
- 12 paid holidays.
- Up to 80% employer-paid premiums for medical, dental, and vision insurance.
- Long-term disability insurance.
- Basic life insurance.
- Paid parental leave.
- Matching 401k.
- 100% remote work.
Pay
The base hourly range for this position is $26.70/hour - $28.25/hour. DigniFi salary ranges are determined by role, level, and location. The salary range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. The base pay offered may vary within the range depending on work location, job-related knowledge/skills, relevant education/training, and level of experience.
Schedule
- Willing to work on Saturdays.
- This is a remote position.