Customer Success Representative

About the role

Join Hitachi Energy’s Components Division in Alamo, TN, as a Customer Success Representative. In this exciting role, you’ll be the trusted connection between our customers and the business, ensuring every interaction is seamless, responsive, and solution focused. You’ll guide customer orders from entry through delivery, working closely with cross-functional teams to maintain quality, accuracy, and timely execution. Your proactive communication, attention to detail, and customer-first mindset will help build strong relationships and deliver exceptional service.

Responsibilities

• Process customer orders and support clean order initiatives to enhance operational efficiency.
• Partner with engineering teams to ensure complete and accurate drawing packages.
• Manage order changes and coordinate with internal stakeholders to deliver successful outcomes.
• Support revenue objectives by resolving shipping holds and participating in revenue review activities.
• Handle return authorizations, concessions, billing milestones, and invoice follow-up.
• Apply continuous improvement and lean principles to strengthen processes and customer satisfaction.
• Maintain shipment schedules and proactively communicate updates or potential delays.
• Escalate critical issues and collaborate across teams to drive timely resolution.

Requirements

• Minimum 2 years of experience in customer service, order management, or a related field.
• Degree in Business or a related discipline preferred; equivalent experience will also be considered.
• Strong organizational, communication, and problem-solving skills.
• Able to manage multiple priorities in a dynamic environment.
• Experience with Microsoft Office applications; SAP knowledge is advantageous.
• Understanding of basic accounting principles and project management concepts.

Qualifications

• Proactive communication and customer-first mindset.
• Ability to work independently and as part of a team.
• Attention to detail and ability to handle multiple tasks simultaneously.
• Strong analytical and problem-solving skills.

Skills

• Customer service and order management skills.
• Collaboration and teamwork abilities.
• Problem-solving and decision-making skills.
• Continuous improvement and lean principles.

Benefits

• Professional growth and development opportunities.
• Inclusive and diverse workplace culture.
• Opportunities to contribute to a sustainable energy future.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate customer needs.