Dealer Success Manager Coach

Responsibilities

• Direct management and coaching of Dealer Success Managers, including mentorship, goal setting, performance reviews and career development.
• Accountable for the overall performance, productivity and professional development of the assigned team of Dealer Success Managers.
• Provides initial training, coaching and oversight of Dealer Success Managers throughout the new hire training program.
• Ongoing focus and development for all Dealer Success Managers through continued education forums.
• Provides understanding on policy and procedure adherence and ensures compliant actions are understood and adhered to.
• EFFECTIVELY communicate across the organization including Senior Leadership.

Skills and Competencies

• People Development & Coaching: Demonstrated ability to coach, mentor, and develop team members for peak performance and career growth. Proven success in giving effective feedback, recognizing potential, and building high-performing, engaged teams.
• Change Leadership & Motivation: Capacity to lead a team through periods of change, motivate associates to achieve ambitious goals, and foster a positive, accountable, and collaborative team culture.
• Talent Management: Strong instincts for identifying, acquiring, and retaining top talent. Experience with performance management processes, including rewarding high performers and addressing performance gaps decisively and constructively.
• Strategic: Proven track record of making holistic assessments of our current state, defining an end state vision, and the audacity to articulate the path to get there. Conceptual thinking skills must be complemented by a strong orientation towards continuous improvement, given the complexity of our execution environment.
• Communication, Negotiation & Influencing Skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
• Clear Results Orientation: Focused on achieving both short and long-term goals. Be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.

Basic Qualifications

• A High School Diploma, GED, or equivalent certification.
• At least 3 years experience in staff management and training.

Preferred Qualifications

• A Bachelor’s Degree.
• 5+ years of experience in staff management and training.
• 3+ years of experience in the Auto Finance industry.

Pay

Salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

• Plano, TX: $138,100 - $157,700 for Dealer Success Manager Coach

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.