Dealer Success Manager Coach

About the role

As a Dealer Success Manager People Leader with Capital One Auto, you’ll have an amazing opportunity to train, coach, motivate, share winning best practices and improve processes within our Sales Organization while working directly with our Outside Sales partners around the country. In this role, you will also serve as a People Leader, directly managing Dealer Success Managers to ensure their success in the role and holding the ultimate responsibility for your team's overall performance.

This position reports directly to the Regional President and requires close collaboration with the Regional Sales Manager, Regional Relationship Manager, and the broader POD teams. This cohesive partnership is essential to delivering exceptional service to our Dealer customers.

Responsibilities

People Leadership and Performance Management: Direct management and coaching of Dealer Success Managers, including mentorship, goal setting, performance reviews and career development. Accountable for the overall performance, productivity and professional development of the assigned team of Dealer Success Managers.

Provides initial training, coaching and oversight of Dealer Success Managers throughout the new hire training program. Ongoing focus and development for all Dealer Success Managers through continued education forums. Provides understanding on policy and procedure adherence and ensures compliant actions are understood and adhered to.

Effectively communicate across the organization including Senior Leadership. Some travel may be required up to 50%.

Skills and Competencies

• People Development & Coaching: Demonstrated ability to coach, mentor, and develop team members for peak performance and career growth.
• Change Leadership & Motivation: Capacity to lead a team through periods of change, motivate associates to achieve ambitious goals, and foster a positive, accountable, and collaborative team culture.
• Talent Management: Strong instincts for identifying, acquiring, and retaining top talent. Experience with performance management processes, including rewarding high performers and addressing performance gaps decisively and constructively.
• Strategic: Proven track record of making holistic assessments of our current state, defining an end state vision, and the audacity to articulate the path to get there.
• Strong communication, negotiation and influencing skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
• Clear results orientation: Focused on achieving both short and long-term goals. Be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.

Qualifications

Basic Qualifications: High School Diploma, GED, or equivalent certification. At least 3 years experience in staff management and training.

Preferred Qualifications: Bachelor’s Degree. 5+ years of experience in staff management and training. 3+ years of experience in the Auto Finance industry.

Pay

The minimum and maximum full-time annual salaries for this role are: $138,100 - $157,700 for Dealer Success Manager Coach in Sales Territory and Richmond, VA, $151,900 - $173,400 for Dealer Success Manager Coach in McLean, VA. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.