Dealer Success Manager - Cleveland, OH

About the role

As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success, providing the consultative expertise and training enablement that support the POD's core sales objectives.

You are instrumental in expanding our footprint by contributing to and supporting the POD’s efforts in gaining and retaining Navigator Platform subscribers. This support includes providing specialized expertise during initial pitches and compelling closing techniques, while taking ownership of the seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and gain buy-in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, which has a direct impact on the company’s bottom line.

We are seeking dedicated, disciplined sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer-centric individual who can excel at training/driving tool adoption, with the ability to deeply understand the product and troubleshoot technical issues quickly.

Responsibilities

• Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM) and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
• Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes:
  • Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
  • Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization.
  • Product and process troubleshooting, specifically relating to Navigator Platform.
  • Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.

Requirements

• High School diploma, GED or equivalent certification
• At least 1 year of experience in Process Management
• At least 1 year of experience in Relationship management

Qualifications (Preferred)

• Bachelor’s Degree
• 2+ years of experience in Process Management
• 2+ years of experience in Relationship management

Travel

This position will require traveling up to 50% within the metro area of Cleveland, OH.

Pay

The minimum and maximum full-time annual salaries for this role in the Cleveland, OH area are $109,900 - $125,400. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.