Dealer Success Manager

Overview

The role of Dealer Success Manager at Capital One involves operating as a Strategic Consultant and Customer-Centric Partner to auto dealers, anchoring efforts within the Capital One Sales Process. This role requires a high-level partnership with POD counterparts to strategize and achieve superior success, providing consultative expertise and training enablement that supports the POD's core sales objectives.

Key Responsibilities

• Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM) and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
• Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes:
• Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
• Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization.
• Product and Process troubleshooting, specifically relating to Navigator Platform.
• Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle. The market covers the metro areas of Pittsburgh, PA and Richmond, VA.

Qualifications

• Basic Qualifications:
• A High School diploma, GED, or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.
• Preferred Qualifications:
• A Bachelor’s Degree.
• 2+ years of experience in Process Management.
• 2+ years of experience in Relationship management.

Benefits

This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Application Information

No applications are currently available for this role. See our full list of available jobs here.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.

Contact Information

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).