Dealer Success Manager

About the role

As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success. You provide consultative expertise and training enablement that support the POD's core sales objectives, expanding our footprint by contributing to and supporting efforts in gaining and retaining Navigator Platform subscribers.

You will take ownership of seamless setup, expert training, and strategic Return on Investment (ROI) conversations, educating and gaining buy-in from key auto dealer stakeholders to maximize the value of our technology and processes. This role plays a key part in Capital One’s technology and relationship evolution, requiring strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment.

Responsibilities

• Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM) and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
• Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, owning the customer adoption and retention lifecycle, including:
  • Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
  • Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization.
  • Product and process troubleshooting, specifically relating to Navigator Platform.
  • Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.

Requirements

• High School diploma, GED, or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.

Preferred Qualifications

• Bachelor’s Degree.
• 2+ years of experience in Process Management.
• 2+ years of experience in Relationship management.

Skills

• Strong interpersonal and communication skills, with the ability to influence partners across multiple levels of the organization.
• Customer-centric mindset with expertise in training and driving tool adoption.
• Ability to deeply understand the product and troubleshoot technical issues quickly.
• Strong analytical skills and attention to detail.
• Ability to adapt to a dynamic agile environment.

Travel

This position requires traveling up to 50%.

Pay

The annual salary range for this role is:

• Sales Territory: $109,900 - $125,400 (full-time). Salaries for part-time roles will be prorated based on agreed-upon hours.

This role is also eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.