Dealer Relationship Representative SIGN ON BONUS $1000.00 Must Live and Work in San Antonio/Austin Market

About the role

Mobility Credit Union is a progressive and diverse credit union focused on offering excellent customer service. We are a dynamic organization flexible to work/life needs, creating a supportive work environment that understands personal and family obligations. Mobility CU is very profitable and has grown over 75% in the past 5 years.

Responsibilities

• (E) 40% Identifies sale opportunities with dealers in DFW, the surrounding metroplex and throughout the State of Texas. Looks for cross sell opportunities and cross sells products and services for our members with dealers. Participates in sales development activities. Identifies new dealers to contract that will add to the performance of the indirect program.
• (E) 25% Responds to dealer inquiries telephonically and via email/chat in a professional and friendly manner at all times. Resolves member complaints in a timely manner. Monitors incoming calls and actively works on dealer relationships and program performance. Follows up on member request when necessary. Works assigned reports in a timely manner.
• (E) 10% Assists dealers with members with closing loan in a timely manner. Answers questions when needed and resolves problems within their authority to resolve. Escalates problems beyond their authority to their manager(s), along with their recommendations.
• (E) 15% Maintain relationships with dealers and measure their performance.
• (E) 5% Ensures compliance with terms and conditions on current loans and accounts. Keeps compliant and informed of current trends and laws on lending, consumer credit, and various accounts.
• (E) 5% Performs other job related duties as assigned.

Requirements

• Physical Activities: Talking – frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Repetitive motions – frequent use of wrists, hands, and/or fingers. Finger dexterity – primarily using fingers for small movements such as typing, picking up small objects, or pinching. Average hearing – able to hear average or normal conversations. Average visual abilities – necessary to prepare or inspect documents or products, or operate machinery. Physical strength – exerts up to 20 lbs. of force occasionally and/or up to 10 lbs. frequently; alternates between standing and sitting throughout the shift.
• Mental Activities: Reasoning ability – apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions; interpret technical instructions and deal with multiple variables. Mathematics ability – compute discount, interest, profit, loss; commission markup and selling price; ratio, proportion, percentage; perform simple algebra. Language ability – use passive vocabulary of 5,000‑6,000 words; read at a slow rate; define unfamiliar words in dictionaries; write complex sentences with proper punctuation, adjectives, and adverbs; communicate in complex sentences using normal word order with present and past tenses and good vocabulary.
• Working Conditions: No hazardous or significantly unpleasant conditions (typical office). Travel is required.

Qualifications

Education/Certification: A high school education or equivalent

Required Knowledge: Strong sales skills. Basic understanding of Credit Union operations. Good understanding of financial services and products provided. Knowledge of Credit Union loan services, policies, and procedures. Understanding of related legal and regulatory standards, and required loan documentation. Knowledge of consumer lending practices

Experience: Six months to two years of similar or related experience

Skills

Excellent interviewing, communication, and public relations skills. Bilingual Spanish speaking is a plus. Professional appearance and attitude. Strong analytical and financial skills. Ability to operate related computer applications, and other business equipment including calculators, typewriter, printer, telephone, and notary stamp. Good typing skills. Good math skills.

Benefits

6 percent 401K matching, excellent health care options

Pay

Competitive salary, generous monetary incentives, and a $2500 signing bonus