Dealer Relationship Manager - Cleveland
Stellantis Insurance US · Cleveland, OH · 2 mo ago
SalesFull-time
Responsibilities
- Serve as the primary point of contact for all dealership relationships, including retail finance, leasing, floor plan, and fleet lead generation
- Deliver training to dealership staff to increase application and contract volume with SFS
- Conduct sessions on SFS credit guidelines to help sales and finance managers optimize approvals and funding
- Build and maintain strong working relationships with existing and new dealership personnel
- Collaborate closely with credit and funding departments to address contract issues and support funding efficiency
- Support dealership and SFS goals by aligning relationship efforts with performance targets
- Monitor and analyze market trends and dealership performance to identify opportunities and challenges
- Maintain thorough documentation including call reports, itineraries, mileage logs, and submit timely expense reports
- Participate in weekly sales calls and other required meetings to share updates and align with regional goals
- Handle and protect sensitive consumer information (e.g., SSNs, DOBs) in accordance with data privacy standards
Qualifications & Competencies
- Required Minimum 2 years of experience as an underwriter for retail, small business, lease, or commercial lending, or as a DRM for a captive, bank, or finance company in the automotive indirect lending industry
- Completion of the Dealer Centered Selling Certification program is required upon hire for the Dealer Relationship Manager role
- Required Minimum 4 days per week of in-dealership sales activity
- Functional knowledge of retail automotive operations, including sales finance and dealership management
- Proven ability to review and analyze credit within a lending environment
- Demonstrated capability to develop and maintain effective business relationships
- Strong communication and interpersonal skills
- Comprehensive understanding of sales principles and best practices
- Skilled in analyzing data and market trends to support strategic decision-making