Assistant Store Manager Operations

About the role

As an Assistant Store Manager of Operations at DICK’S Sporting Goods, you will lead operational execution in a fast-paced retail environment focused on efficiency, accuracy, and a seamless athlete experience. You will coach and develop teammates, optimize processes, and ensure the store runs at a high level across both front and back-of-house operations. Join a team that values teamwork, discipline, and continuous improvement.

Responsibilities

• Collaborates with the Store Manager to contribute to developing and executing full-year business growth plans, including forecasting and planning 90+ days out.
• Ensures operational strategies support long-term success and work to identify opportunities in the store and validate key programs/processes (e.g., BOPIS, ship-from-store, etc.).
• Directly manages a team of Captains (Supervisors) and indirectly manages broader store team through influence, coaching, and development.
• Equips leaders to lead others effectively and fosters a high-performing, inclusive team environment.
• Accountable for performance management, including development, annual reviews, and promotional recommendations for the Captain (Supervisor) team.
• Holds all teammates accountable for compliance with policies and procedures, including disciplinary and termination recommendations.
• Upholds company merchandising and presentation standards by ensuring compliant execution of established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes, drives, and leads company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Acts as a role model for service, selling, and leadership behaviors that elevate the athlete experience.
• Models outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Demonstrates the ability to lead, execute, and validate key training initiatives (including cross-training leaders of others).
• Accountable for ensuring all teammates are trained/equipped to deliver elevated athlete experiences; focuses on accountability through motivation, hands-on coaching, regular exposure, and stretch assignments; builds development plans in partnership with teammates.
• Partners with Store Manager on long-range management of the store workforce and approves Captain (Supervisor) staffing plans.
• Oversees payroll and staff scheduling to align with budget goals and adapt to athlete traffic and sales trends, ensuring workforce flexibility and schedule effectiveness.
• Hires and builds strong teams by partnering closely with the Store Manager and Captain (Supervisor) team to create targeted hiring strategies to actively source, recruit, and interview potential teammates.
• Owns hiring decisions for the Captain (Supervisor) population and is accountable for hiring and termination decisions for the hourly population, based on Captain (Supervisor) recommendations.
• Coaches Captain (Supervisors) on effective interviewing, hiring, and team-building practices.
• Holds teammates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
• Ensures store safety, standards, and operational procedures are upheld.
• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.
• Adheres to and enforces established policies and procedures related to safety, loss prevention, and standard operating procedures, as well as to laws/guidelines of external governing entities.
• Holds teammates who fail to meet or comply with expectations accountable.

Requirements

• High School Diploma or Equivalent
• 1-3 years of experience
• 1-3 years of retail management experience (or customer-focused experience)

Virtual Requirements

To protect the integrity and security of our hiring process, please note the following:

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.