Dealer Relationship Manager - Cleveland
Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.
About the role
The Dealer Relationship Manager (DRM) manages an assigned territory, comprised of Stellantis (STLA) OEM automobile dealerships, to achieve the desired product penetration of indirect auto finance retail installment and lease contracts, commercial fleet accounts and floor plan opportunities in-line with corporate objectives. Candidate must live in or around Cleveland, OH.
Responsibilities
- Serve as the primary point of contact for all dealership relationships, including retail finance, leasing, floor plan, and fleet lead generation
- Deliver training to dealership staff to increase application and contract volume with SFS
- Conduct sessions on SFS credit guidelines to help sales and finance managers optimize approvals and funding
- Build and maintain strong working relationships with existing and new dealership personnel
- Collaborate closely with credit and funding departments to address contract issues and support funding efficiency
- Support dealership and SFS goals by aligning relationship efforts with performance targets
- Monitor and analyze market trends and dealership performance to identify opportunities and challenges
- Maintain thorough documentation including call reports, itineraries, mileage logs, and submit timely expense reports
- Participate in weekly sales calls and other required meetings to share updates and align with regional goals
- Handle and protect sensitive consumer information (e.g., SSNs, DOBs) in accordance with data privacy standards
Requirements
- Minimum 2 years of experience as an underwriter for retail, small business, lease, or commercial lending, or as a DRM for a captive, bank, or finance company in the automotive indirect lending industry
- Completion of the Dealer Centered Selling Certification program is required upon hire for the Dealer Relationship Manager role
- High School Diploma, GED or equivalent
- In-market travel 80% (minimum 4 days per week of in-dealership sales activity)
- Must be authorized to work in the United States; Stellantis Financial Services will not sponsor applicants for work visas
Skills
- Functional knowledge of retail automotive operations, including sales finance and dealership management
- Proven ability to review and analyze credit within a lending environment
- Demonstrated capability to develop and maintain effective business relationships
- Strong communication and interpersonal skills
- Comprehensive understanding of sales principles and best practices
- Skilled in analyzing data and market trends to support strategic decision-making
Work Environment
- Employees are required to work remotely from a corporation or home office as well as manage a field presence to maintain a larger number of dealership prospects and the existing customer base
- Overnight travel may be required to meet the demands of the dealer base
- Collaborative reporting to a Regional Sales Manager to keep them abreast of all developments within the market
Schedule
- Ability to work various shifts to accommodate business needs, typically between the hours of 8AM-6PM Monday through Friday and on weekends as needed
- Local market travel required 80% of the time