Dealer Relations Account Executive

About the role

This is an inside sales role based in Boston, MA. The Dealer Relations Account Executive will focus on maintaining and growing CarGurus’ existing customer base across Canada.

Responsibilities

• Manage and grow a book of existing dealer accounts across Canada
• Analyze account performance and use data to guide retention, renewal, and growth conversations
• Renew and renegotiate subscription agreements while identifying upsell and cross-sell opportunities
• Proactively identify churn risk and take action to improve customer retention
• Serve as the primary point of contact for dealer accounts, resolving subscription and service-related issues with urgency
• Build strong relationships with dealer partners by listening well, responding thoughtfully, and delivering a high level of customer service
• Manage your time and territory effectively, prioritize the right opportunities, forecast pipeline accurately, and consistently deliver against monthly goals
• Surface dealer feedback and communicate trends, issues, and opportunities to cross-functional partners across the organization

Requirements

• 2–5 years of sales experience in a closing role
• Bachelor’s degree or equivalent professional experience
• Experience in retention, renewals, and upsell/cross-sell motions
• Strong negotiation skills and the ability to build trust and rapport with clients
• A strong customer service mindset and dealer-first approach
• Experience forecasting and managing a sales pipeline
• Strong organizational, analytical, and problem-solving skills
• Comfort working in a fast-paced, evolving business environment
• High internal drive, accountability, and autonomy

Qualifications

• Experience in the automotive industry is a plus
• Knowledge of CRM systems is beneficial
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to build and maintain strong relationships with clients
• Proficiency in Microsoft Office Suite

Benefits

The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles. Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training. This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).

Pay

The annual base salary for this position ranges from $100,000 to $125,000 USD.

Schedule

This role is full-time and based in Boston, MA.