Dealer Account Manager - NowPay

Responsibilities

• Contact mostly warm leads to sell NowPay’s payment processing services which include merchant accounts for credit, debit and ACH processing as well as a variety of hardware and software.
• Sometimes cold calling.
• Analyzes merchant statements, pricing, hardware, and software to determine business needs and offer appropriate products and services.
• Prepare and present sales presentations and proposals to prospective merchants.
• Prepare merchant agreements.
• EFFECTIVELY explain cost-saving solutions to business owners.
• Build business relationships with current merchants.
• Manage sales pipeline and update records accordingly.
• EFFECTIVELY explain cost-saving solutions to merchants.
• Maintain integrity and honesty throughout the sales process through full disclosure of rates and fees.
• COLLECT any required documentation for Underwriting purposes.
• ASSIST merchants through the boarding and activation process.
• PARTNER with our operations team to ensure a seamless transition.

Support

• ASSIST existing merchants through email and phone.
• RESPOND to incoming merchant inquiries quickly, proficiently, and professionally while meeting specific quality expectations.
• ANSWER merchant questions relating to transaction history, rates/fees, statements, deposits, etc. as well as troubleshooting technical questions relating to hardware and software.
• THOROUGHLY describe and DOCUMENT merchant support results.
• AID in the PROGRAMMING and INSTALLATION of equipment and services for merchants.
• AID management WHEN ANY OTHER OPERATIONAL AND SALES NEEDS THAT MAY BE REQUIRED TO HELP CONTINUE GROW THE BUSINESS.

Experience And Qualifications

• Sales and customer service experience required.
• Ability to NAVIGATE through a start-up company environment.
• Prior MANAGEMENT roles a plus.
• EXCELLENT verbal and written COMMUNICATIONS, PRESENTATION, INTERPERSONAL SKILLS, CUSTOMER ORIENTATION, TEAM INTERACTION, PROBLEM SOLVING, and MULTI-TASKING skills required.
• PROVEN track record of MEETING and EXCEEDING sales targets.
• Proficient in USING Microsoft Office Suite and other SALES tool.
• Understanding of CARD BRAND rules and REGULATIONS a plus.

What’s the expected pay for this role?

$40,000 - $63,000. This pay is inclusive of hourly pay plus bonus. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

What do we offer?

• Medical, Dental, and Vision benefits.
• Life Insurance, Flexible Spending Account.
• 401K matching.
• Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching.
• Wellness Program, Daily Team Exercises.
• Westlake University, Certification Programs.
• Career Path Opportunities.
• Discounts on Parks, Museums, Movie Tickets, and Attractions.
• AT&T Wireless Discounts.
• Employee Loan Assistance.
• Annual Flu Shots, Biometric Screenings.
• Paid Vacation Days, Paid Sick days, Paid holidays.
• Rental Car Discounts.
• Dell Member Purchase Program UKG Wallet – pay advance.