DDC Controls Service Technician I (Colorado Springs)

Description

Position Purpose: As a LONG Controls Service Technician, you will support customers by troubleshooting and programming temperature control systems hardware and software based on customer complaints and concerns, or as identified by Fault Detection & Diagnostics (FDD) software. Using your education, experience, and expertise in the commercial HVAC industry, you will perform emergency and preventative maintenance services on installed systems.

Essential Duties And Responsibilities

• Provide inspections and assessments of the conditions of control systems for physical damage, wear and tear, and signs of degradation
• Perform preventative maintenance such as cleaning, part replacements, software updates, or system optimizations to minimize the risk of failures and malfunctions
• Utilize industry experience to troubleshoot any issues with systems to identify and implement solutions
• Educate system users about proper function and upkeep to products
• Supply information to customers about investing into necessary replacements or vital repairs that are key components to devices
• Keep record of all repairs and maintenance and properly reporting issues to the technical supervisor
• Perform modifications to databases for supported systems to meet customer needs and equipment manufacturers recommendations, in accordance with LONG standards and contract documents
• Calibrate and check-out control systems, and ensures that specified sequence of operations and commissioning obligations are met
• Instruct customer’s personnel on operation and maintenance of temperature control systems and energy conservation routines
• Provide information to update drawings and keep records of equipment for as-built documentation (submit all redlined drafting to application engineers)
• On-call work may be required on a periodic basis

Qualifications

• Ability to legally operate a company vehicle
• An aptitude for computers and/or mechanical equipment and a strong willingness to learn
• Strong analytical skills in solving software and integration challenges
• Ability to interpret mechanical plans and specifications
• Ability to handle multiple tasks simultaneously and willingness to accept responsibility and accountability
• Strong customer service and analytical skills

Preferred Qualifications

• Completion up to level 1 of the ASP Program
• Working knowledge of HVAC, control systems, building automation, electrical systems, energy management, engineering, installation, and construction procedures
• Programming and troubleshooting skill with KMC, Distech, Tridium/Honeywell, and other equivalent systems
• Computer programming or electronic technical degree

Physical Requirements

• This work may involve standing for extended periods, climbing ladders or scaffolds, and working in tight spaces
• Ability to lift 50 lbs. from floor to countertop and countertop to floor
• Ability to climb ladders and function at heights
• Inside and outside work environment
• Consistent in state travel to jobsites
• Hazards High precarious places, General construction worksite hazards, Possible driving in inclement weather conditions

Competencies

• Understand and meet customer needs
• Collaborate effectively with colleagues
• Manage potential hazards and risks
• Engage with and contribute to the community

Pay and Benefits

Pay Range: $36.05 - $39.90 per hr. plus potential profit share.
Benefits: Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.