DCT1 (M-F)

About the role

Prepares, stages, sets up, and performs startups and shutdowns according to specific instructions, checklists, guides, standard protocols, and emails. Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).

The main function of a Data Center Technician is to monitor software to process business, scientific, engineering, and other data according to operating instructions.

Responsibilities

• Monitor the system for equipment failure or errors in performance
• Respond to program error messages by finding and correcting problems or terminating the program
• Help programmers and systems analysts test and debug new programs
• Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports
• Perform diagnostics and troubleshooting following standard procedures, quickly identify the cause(s) of issues, and replace faulty components
• Decommission hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance

Requirements

• High school diploma, GED, or equivalent
• Basic knowledge of computer hardware, servers, and components
• 1+ year(s) experience supporting IT equipment or related technology
• Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word)
• Flexibility to work non-standard business hours that may include weekends and/or holidays

Qualifications

• Associate's degree in computer programming or equivalent training required
• 2-4 years experience required
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one's time

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. We also offer an ESPP (employee stock purchase program) and a 401K program, a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP), and a corporate discount savings program.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars, and certification discounts and other perks to associations that include CompTIA and IIBA.