DCS TEAM COORDINATOR - DAVIDSON COUNTY - 08282026-80626

About the role

This classification is responsible for professional case management program supervisory work of considerable difficulty; and performs related work as required. This is the second supervisory level in the DCS Case Manager job series. An employee in this class supervises a moderate to large team of supervisory level DCS Case Managers and their subordinates in the performance of case management work for children under the State's supervision, in State custody, or at risk of State custody, and their families.

Responsibilities

• Oversees teams and establishes goals and action steps for teams and the professional development of subordinates to meet desired outcomes.
• Ensures case files and TFACTS are in compliance with state and federal laws.
• Oversees intake interviews with individuals reporting suspected child abuse or neglect are correctly prioritized.
• Discusses case information with CM4's to guide decision making process about case needs, resource allocation, and outcomes.
• Affords assistance to case managers in determining if abuse or neglect has occurred, the level of risk or harm to the child, assists in determining the need for a safety plan, makes recommendations regarding permanency, reunification, and/or termination of parental rights.
• Affords assessment of underlying needs and core family concerns in order to address key issues that will ensure safety.
• Reviews/assesses cases for closure or transfer based on knowledge and policy requirements.
• Assigns cases/work assignments through TFACTS and provides feedback on performance to subordinates including professional development opportunities and/or corrective action.
• Analyzes data, response times, overdue reports, Child and Family Team Meetings, placement reports, resource home reports, EPSDT and dental, face-to-face visits, and utilizes Sharepoint an excel to track child welfare outcomes.
• Participates in multi-disciplinary teams including Child Protective Services Investigative Team, Foster Care Review Board, Community Advisory Board, in order to gain a global perspective about case planning decisions.
• Interprets the meaning and intent of policies and procedures for staff, community partners, and clients.
• Discusses case information with subordinates to guide decision making process regarding case needs, resource allocation, and outcomes.
• Coaches subordinates on understanding the underlying needs and core family concerns in order to address key issues that will ensure client safety.
• Conducts case conferences with subordinates to provide guidance, feedback, direction and next steps to promote safety, permanency, and well-being for DCS clients.
• Ensures subordinates follow policy guidelines for entering case documentation and all case associated information as well as meet policy requirements for expected completion.
• Reviews and monitors ongoing assessments of subordinates to ensure quality case management.
• Documents discussions with staff including Employee Performance Briefings (EPBs) and case conferences.
• Utilizes data to make decisions and plans to address issues, trends, and concerns to choose the best solutions.
• Tracks, creates and communicates reports on regional data to ensure state and federal compliance; includes tracking assessments to ensure data elements are meeting required time frames.
• Ensures information provided to internal and external entities is accurate with needed and required details to provide all relevant information to decision makers such as court, etc.
• Works flexible hours including weekends, holidays, and after hours.
• Schedules appointments, meetings, visitation with children on caseload.
• Transports children to various appointments safely, assists children in preparing for placement, and sits with children who are awaiting placement.

  Qualifications

  • Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to five years of full-time professional work in one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination. Three years of the required experience must have been in child welfare services or an affiliated Community Service Agency /Assessment and Care Coordination Team, of which one year must include supervisory work.
  • Substitution of Graduate Education for Experience: Graduate course work credit received from an accredited college or university in social work, criminal justice, human services, child development, clinical psychology, community psychology, counseling psychology, or educational psychology may substitute for the required experience on a month-for-month basis to a maximum of two years, there being no substitution for the required three years of work in child welfare services or an affiliated Community Service Agency/Assessment and Care Coordination Team (e.g., 36 graduate quarter hours may substitute for the one year of required experience).

  Necessary Special Qualifications

  • Must be at least twenty-one (21) years of age on the date of application.
  • Be a citizen of the United States.
  • Possess a valid driver's license prior to and during employment.
  • Have a good moral character, as determined by investigation.
  • Complete a criminal history disclosure form in a manner approved by the appointing authority.
  • Agree to release all records involving their criminal history to the appointment authority.
  • Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check.
  • Submit to and pass a pre-employment screening test for use of illegal drugs.