DCS PROGRAM COORDINATOR - 09222026-81206

Overview

This classification is responsible for Children’s Services program evaluation, coordination, and consultative work of considerable difficulty and/or program policy and procedure development work of average difficulty; and performs related work as required. The employee is responsible for program coordination, evaluation, and monitoring to assure programs and contracts are being administered in accordance with all pertinent policies. This is the second level in the DCS Program series and may serve in a supervisory role responsible for subordinate staff.

Responsibilities

• Implement statewide quality‑improvement initiatives and manage relationships with external stakeholders.
• Maintain and distribute monthly reports on program placements, exception‑request approvals, and other pertinent data.
• Communicate effectively with regional offices and other divisions to ensure accurate information for investigative tasks.
• Strengthen partnerships with community agencies and stakeholders through presentations, engagement, and collaboration.
• Receive information from case‑management staff and approve necessary services for children entering custody and other program needs.
• Utilize review tools to assess field staff practice and skill sets; monitor service provision for children and families.
• Monitor network adequacy, identify service gaps, assess outcomes, and promote program improvement.

Qualifications

• Education and Experience: Bachelor’s degree from an accredited college or university and experience equivalent to four years of professional work in counseling or case‑management services, or program evaluations of those services, with at least three years providing those services to children and/or juveniles.
• Substitution of Education for Experience: Graduate coursework in social work, criminal justice, psychology, sociology, human services, or child development may substitute on a year‑for‑year basis up to one year (e.g., 36 graduate quarter hours). No substitution is allowed for the required three years of children’s services work.
• Substitution of Experience for Education: Experience equivalent to one year as a DCS Program Specialist or a DCS Case Manager 3 with the State of Tennessee.
• Special Qualifications:
  • At least 21 years of age on the date of application.
  • U.S. citizenship.
  • Valid driver’s license prior to and during employment.
  • Good moral character as determined by investigation.
  • Completion of a criminal‑history disclosure form approved by the appointing authority.
  • No felony convictions.
  • Agreement to release all records involving criminal history to the appointing authority.
  • Supply a fingerprint sample as prescribed by the Tennessee Bureau of Investigation.
  • Pass a pre‑employment screening test for illegal drug use.

Competencies

• Decision Quality
• Manages Complexity
• Action Oriented
• Organizational Savvy
• Nimble Learning
• Knowledge
• Customer and Personal Service
• English Language
• Law and Government
• Public Safety and Security
• Time Management (Skill)
• Critical Thinking (Skill)
• Instructing (Skill)
• Judgment and Decision Making (Skill)
• Operations Analysis (Skill)
• Deductive Reasoning (Ability)
• Inductive Reasoning (Ability)
• Problem Sensitivity (Ability)
• Information Ordering (Ability)
• Office Equipment (Tool)
• Computer (Tool)
• Mobile Phone (Tool)

Driver Standards

• Valid driver’s license.
• For the past five years, no violations for driving under the influence (DUI), reckless driving, license suspension for moving violations, or more than four moving violations.

Pay

Salary (Monthly): $4,562.00 – $5,694.00

Salary (Annually): $54,744.00 – $68,328.00