DCG Clinics Support Specialist

About the role

The Dental College of Georgia at Augusta University seeks a key representative to deliver high-quality, professional, and welcoming customer service. The incumbent will provide registration services, schedule appointments, and manage patient accounts.

Responsibilities

• Maintain a productive daily schedule to support provider production goals and clinic revenue.
• Manage appointment waitlists and prioritize same-day scheduling opportunities as cancellations arise.
• Communicate payment policies to new patients at the time of scheduling.
• Maintain recall lists to ensure timely, ongoing patient care.
• Provide welcoming professional experience for all patients.
• Assist with check-in, including updating demographic and insurance information, verifying coverage, and posting payments.
• Ensure follow-up appointments, recalls, or pending appointments are scheduled upon checkout.
• Collect and post any outstanding payments and inform patients of future financial responsibilities.
• Accurately register new patients in the axiUm system and generate/send welcome letters.
• Clearly explain DCG services to potential new patients.
• Contact patients in a timely and professional manner to reschedule appointments due to provider unavailability.
• Manage and monitor referral lists by order of receipt, schedule referral appointments, and generate follow-up correspondence to referring providers.
• Answer incoming calls with professionalism and efficiency. Handle questions regarding patient accounts, appointment scheduling, or re-routing calls to the appropriate department.
• Support patients with urgent dental needs by facilitating emergency scheduling when appropriate.
• Generate and review reports in axiUm related to failed appointments, pending appointments, and recalls. Conduct follow-up outreach to patients for continued care.
• Use mail merge tools to streamline patient communication as needed.
• Assist patients, residents, faculty, and staff with understanding account charges and balances. Provide support in accessing account information and direct any discrepancies or corrections to the appropriate administrative areas.
• Perform other duties as assigned.

Required Qualifications

• Associate's degree from an accredited college or university.
• OR High school diploma, GED or equivalent from a recognized State or Federal accrediting organization, and two years of relevant experience.
• Must be capable of performing high-level customer service at all times.

Preferred Qualifications

• Prior experience working in a front office role within a multi-provider dental practice.
• Familiarity with dental procedures, clinical workflows, and dental terminology.
• Demonstrated history of providing exceptional customer service, with formal training preferred.
• Experience managing patient scheduling in a high-volume healthcare or dental environment.
• Bilingual in English and Spanish strongly preferred.

Knowledge, Skills, & Abilities

• Knowledge of clinic scheduling practices to efficiently coordinate appointments for faculty providers and hygienists, optimizing provider productivity.
• Understanding of front-desk protocols, including greeting patients, verifying demographics and insurance, and checking patients in for appointments.
• Familiarity with payment processing procedures, including posting payments received by mail, phone, online, and in person to patient accounts.
• Proficiency in standard office software, including Microsoft Excel and Word.
• Excellent customer service and interpersonal skills, with a professional and welcoming demeanor.
• Strong oral and written communication skills for clear interaction with patients, providers, and team members.
• Highly organized with the ability to prioritize tasks and manage time effectively in a fast-paced clinical setting.
• Strong attention to detail and problem-solving skills to ensure accuracy in scheduling, data entry, and patient account management.

Shift/Salary/Benefits

Shift: Days/M-F
Pay Band: B3
Salary: Minimum $16.54/hour
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled

Conditions of Employment

• All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
• If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
• Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365