DC Human Resource Manager II

About the role

The Human Resources (HR) Leader will report to the Regional Human Resource Leader and oversee the day-to-day operations of the human resources team at the new Chick-fil-A Supply Distribution Center (DC) in Cartersville, GA. This individual will help lead a workforce to distribute millions of cases of inventory annually to Chick-fil-A Operators throughout the region. The HR Leader will ensure the workforce can meet the demands of the DC, working closely with HR leaders at Chick-fil-A, Inc. and other Chick-fil-A Supply distribution centers to drive HR strategy. This role will manage reward and benefit systems to support broader organizational goals and drive continued innovation in an operation unique to the food service industry, focusing on workforce engagement and development. Additionally, this role will train and be trained by other talent professionals at various distribution centers in the network. The HR Leader will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.

Responsibilities

• Support the General Manager by providing guidance on performance management, problem solving, and various policies (e.g., FMLA, ADA, workers’ compensation, etc.)
• Execute recruitment and retention initiatives that support the broader business goals of the DC
• Coordinate with the legal team at Chick-fil-A, Inc. to ensure legal compliance with all applicable federal and state requirements and advise DC leaders on employment law and government regulations
• Implement and oversee performance review and incentive programs within the DC
• Achieve target Key Performance Indicators (KPIs) related to attrition, employee engagement, and safety
• Drive and oversee team member employee engagement strategy across all departments of the DC
• Support organizational growth and future distribution center operations by participating in interview events, training/onboarding, and providing temporary talent support, if needed
• Complete other activities as deemed valuable by the organization

Relationship Management

• Work closely with Chick-fil-A Supply Senior Leadership Team, Chick-fil-A, Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration
• Provide employee relations support to all distribution center staff
• Maintain a positive, service-focused mindset
• Demonstrate the ability to value both relationships and results and to put others above themselves
• Recruit, train, and develop a strong team

Requirements

• 3 years of HR experience in a distribution or manufacturing environment
• High School Diploma or equivalent
• Demonstrated knowledge of general HR policies, procedures, and practices
• Ability to build relationships with and influence others across multiple operations
• Ability to navigate confrontational situations, ensuring all parties are treated with honor, dignity, and respect
• Excellent business communication and presentation skills
• Experience with investigations including, but not limited to, accidents and harassment allegations
• Experience recruiting and developing a strong, diverse team
• Ability to lead through change management
• Ability to occasionally work evenings, weekends, and holidays
• Proficient in Microsoft Word, Excel, and Outlook
• Proficient communicating in English (reading, writing, and speaking) to safely follow verbal instructions, complete documentation and paperwork, and accurately read and interpret company communications

Preferred Qualifications

• Bachelor’s Degree in business administration, organizational development, human resources, or another relevant field
• Spanish speaking (strongly preferred)
• 10+ years of HR experience in a distribution environment
• Active PHR/SPHR, SHRM-CP/SHRM-SCP, or similar certification
• Excellent knowledge of employment law and other governmental requirements related to human resources
• Working knowledge of logistics, warehousing, and IT systems
• Working knowledge of supply chain innovations
• Working knowledge of safe work practices (OSHA, etc.) for all functions performed in a distribution facility
• Demonstrated business acumen and ownership of HR KPIs; using data to drive continuous improvement
• Demonstrated ability leading in a distribution center
• Food service distribution experience

Travel Requirements: 5%. Work Environment: Warehouse.