DC Coordinator

Why Join Our Team?

At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.

Benefits

• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire; 40–56 hours of sick time per year based on seniority and advanced upon hire
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety shoe and safety glasses reimbursement (based on position)
• Employee discounts through BenefitHub
• Advancement opportunities

About the role

The Distribution Center Operations Coordinator supports daily warehouse and order fulfillment operations by managing inquiries, resolving operational issues, and coordinating inventory, shipping, and order workflows. This role serves as a key contact for internal teams, customers, vendors, and carriers to ensure timely resolution of issues, accurate order processing, and adherence to standard operating procedures. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while supporting operational efficiency, inventory accuracy, and customer satisfaction.

Responsibilities

• Research and address all submitted DC Inquiries; follow up on inquiries that require additional information or actions to assure timely completion; assign inquiries to appropriate personnel as needed
• Take phone calls and emails from customers, associates, and other collaborators to address or provide direction on any questions or issues
• Track shipping errors, production numbers, inventory adjustments and non-conformances for reporting purposes and work on root cause identification
• Use, be certified in and operate warehouse power equipment to research and resolve reported issues and questions
• Perform attendance and leave tracking for the Distribution Center
• Process and resolve all non-conforming orders on exception reporting
• Review all must ships and priority shipments for expediting and completion; arrange all expedite courier shipments
• Work with order management system to establish constant workflow and maintenance of daily orders
• Collaborate with vendors, freight carriers and other external providers as a part of normal daily functions
• Handle local expenses and complete all credit card reconciliation procedures
• Review the aged outbound warehouse transfer reports for resolution and completion
• Review assigned Accounts Payable non-conformances and complete all open issues
• File freight claims and track completion; provide resolution on any customer or internal adjustments from those completed claims
• Manage and file documents according to standard operating procedures; organize and out file all retention documents with our 3rd party vendor
• Work the inventory sync report across WMS and ERP platforms to eliminate inventory variances
• Review and research inventory variances throughout the day and through reporting to eliminate or proactively root cause any adjustments
• Collaborate with the Inventory Control team on the cycle count process metrics related to adjustments, completion, and accuracy
• Work within a team on special nonrecurring and ongoing projects
• Perform other duties and work on special projects as assigned

Requirements

• High School diploma or relevant clerical experience
• Demonstrated skills using Microsoft Office, including Word, Excel, Outlook and PowerPoint
• Self-starter with the ability to work with little supervision
• Good time management skills
• Planning, organizational and execution skills
• Excellent customer service skills
• Ability to get the job done correctly and in a timely manner
• Proactive and positive team approach to problem resolution
• Ability to establish strong working relationships with co-workers and management
• Ability to understand and carry out instructions furnished in written, oral, or diagram form

Work Environment & Physical Demands

Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position. This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. The work environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

• Long periods of time working on a computer and performing repetitive keyboarding activities
• Long periods of time performing work over the phone and participating in group conference calls
• Frequently required to sit and/or stand
• May be required to occasionally lift and/or move up to 10 pounds

Pay

Target Pay Range: $21.00–$23.00