Daytime Team Member

Potbelly Sandwich Shop is where good vibes and great careers are a way of life. What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. Our team members are the heart of our brand, delivering fast, friendly, and efficient service while ensuring a quality product in a clean and inviting environment.

About the role

A Potbelly Associate is the primary point of customer contact, responsible for providing an excellent experience through fast, friendly, and efficient service. You’ll deliver consistent, high-quality products in a clean and welcoming environment while working across multiple stations as directed by leadership.

Pay

Earn between $12.75 and $13.25 per hour plus digital tips.

Schedule

Morning and day shifts ranging from 8:00 AM to 4:00 PM. Availability within this window is required, though you don’t need to be available for the entire duration.

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Domestic partnership benefits
• Paid parental leave
• Flexible Spending Account (FSA) and Health Savings Account (HSA) with employer contribution
• Commuter benefit program
• Retirement savings 401(k) with company match
• Employee Assistance Program
• Paid time off
• Discount program
• Flexible work schedule
• Career growth opportunities

Responsibilities

• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager
• Comply with health and safety standards for food, cleanliness, and safety
• Restock food line, chips, and cooler
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Use the automatic slicer to prep food items (if 18 or older)
• Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash
• Operate cash register, handle and balance cash, and follow all cash handling procedures
• Effectively handle customer complaints and issues
• Take delivery, catering, and pickup orders over the phone
• Manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish
• Other duties as assigned

Requirements

• At least 16 years of age
• Friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
• Strong written and verbal communication skills
• Comfortable working in a bustling kitchen environment (knife skills are a plus)
• Able to stand/walk a minimum of 3 hours or as needed
• Able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Team player attitude

Illinois applicants: All employees are required to become food safety certified within 30 days of employment.