Daytime Ace Hardware Clerk- Mountain Green (MUST BE 18+)

Position Summary

Lee’s Marketplace is a family-owned grocery and hardware chain dedicated to providing a pleasant shopping experience for guests. We value our team members and aim to positively impact the communities we serve. As a Lees Ace Hardware Store Clerk, you will provide excellent customer service, assist with product selection, and maintain an organized store environment.

Primary Position Duties

• Greet customers, assist with inquiries, and provide product recommendations based on their needs.
• Process sales transactions accurately and efficiently, including cash handling and credit card processing.
• Participate in the processing of new shipments and help keep the receiving and back stock area clean and organized.
• Stock shelves, manage inventory levels, and assist with product displays to ensure the store is well-organized and appealing.
• Maintain up-to-date knowledge of store products, including tools, building materials, and home improvement supplies.
• Learn about and educate customers about Lee’s Marketplace Ace Hardware products and services.
• Maintain training and certification by actively attending in-person trainings and consistently utilizing digital training platforms.
• Ensure orders are processed through digital and in-person methods.
• Ensure the store is clean and organized, including the sales floor, aisles, and storage areas.
• Follow safety protocols and ensure products are displayed safely and securely.
• Other responsibilities as needed.

Guest Service

• Greet and assist guests in a friendly and courteous manner.
• Provide knowledgeable answers to guest inquiries.
• Promote and exemplify a high level of morale within the store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Prepare and process guest orders promptly and finalize purchases in a friendly manner.
• Show excellent problem-solving skills and find the best resolution that exemplifies the "Lee’s Way" - doing what’s best for our guests, our team, and our company.
• Be familiar with, and assist customers with, the use of Lee’s Marketplace and Ace Hardware websites.

Product Handling

• Stock shelves and maintain displays according to store standards.
• Ensure product quality while stocking and receiving items.
• Absorb and organize deliveries as needed.
• Package, merchandise, and label products using a computer program.
• Cleanliness and Safety
• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Adhere to all safety and sanitation regulations.
• Contribute towards the cleaning responsibilities in the department as management sees fit.

Cash Handling

• Operate cash registers and handle transactions accurately.
• Follow store policies on returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions.

Team Collaboration

• Work cooperatively with team members to achieve store goals.
• Participate in team meetings and training sessions.
• Assist other departments as needed.
• Work in a fast-paced, sometimes crowded, sales environment with tact and patience.
• Work with team to ensure products are sold well before their expiration date.
• Attend departmental, store, and company meetings as required; contribute to profits and revenues and meet productivity standards.
• Refer to the Team Member Handbook continually to ensure policies and procedures are followed.
• Promote a harassment-free environment, and immediately report any potential harmful situation to management.

Physical Requirements

• Ability to stand, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
• Occasionally stoop, crouch, kneel, or crawl.

Tools and Machinery

• Ability to stand, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
• Occasionally stoop, crouch, kneel, or crawl.

Operating Equipment

• Ability to stand, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
• Occasionally stoop, crouch, kneel, or crawl.

Education or Skills

• High school diploma or equivalent (preferred).
• Previous experience in retail or guest service (preferred).
• Basic knowledge, or willingness to learn, of hardware, tools, and home improvements.
• Skills and Abilities:
• Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.
• Basic math skills for handling cash transactions.
• Ability to read and follow instructions.
• Good verbal communication skills.
• Ability to understand and follow written and verbalized instructions, including manuals, training guides, and guidebooks.

Benefits

• Competitive hourly wage/salary.
• Paid time and a quarter on Sundays.
• Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.
• Ace Hardware Discount at Lees Ace Hardware locations.
• Paid Time Off to those who qualify.

Work Environment

• Friendly and supportive team atmosphere.
• Opportunities for career advancement and professional development.
• Safety forward atmosphere.
• Innovative, supportive, and input-driven management team.

Note

This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.