Datalink Support Specialist
Qualifications
- Bachelor’s Degree in a related field, or equivalent work experience
- 2-4 years’ experience in Aviation (FBO, flight department, airline, or other aviation-related business)
- ~10% travel required
Required Skills, Talents, & Experience
- Proven strong customer service and analytical skills
- Ability to work independently and be flexible in a rapidly changing environment
- Initiative, dependability, cooperation and thoroughness in a team environment
Preferred Skills, Talents, & Experience
- Familiarity and/or experience with aviation datalink communications
- Has worked with satellite communications
- Knowledge of aircraft avionics
- Pilots license (private or better) preferred
Responsibilities
- Initiate contact with new customers for service setup, training, and aircraft configuration
- Provide service and troubleshooting for various Avionics equipment
- Communicate regularly (telephone, email, in-person) with existing customers regarding service enhancements, training & changes
- Create & maintain user guides
- Support sales team with customer opportunities
Benefits
- Competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs
- Immediate vesting 401k plan
- Paid time off and volunteer time off
- Option to participate in an Employee Stock Purchase Plan
Pay
Base Pay: $72,000.00 - $90,000.00 USD
Annual Target: Annual Short-Term Incentive Bonus Plan at 5% (% of Annualized Base Pay)
Eligible For Incentive Stock Program: Yes
Schedule
N/A
Benefits
- Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs.
- We offer an immediate vesting 401k plan, paid time off and volunteer time off.
- Employees have the option to participate in an Employee Stock Purchase Plan.
Company Information
Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability. The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish).
Contact Information
Visit the Careers page on our website for more information at www.gogoair.com/careers.
Equal Pay Disclosure
Base Pay: $72,000.00 - $90,000.00 USD
Right to Work Statement
The Right to Work Statement (English and Spanish) is available upon request.