Datacenter Technician

Location: Ashburn, VA – in‑office full‑time position; candidates must reside within commuting distance.

About the role

GoDaddy’s Data Center Operations team maintains the physical infrastructure that powers our products. In the Ashburn data center you will serve as the advanced technical liaison between technology teams and the data‑center environment, working a Monday‑Friday afternoon shift alongside a team that supports mission‑critical storage, network, and server systems. You will manage the ticketing queue, resolve complex hardware issues, and mentor junior technicians.

Responsibilities

• Troubleshoot, diagnose, and resolve complex hardware failures on mission‑critical storage, network, and server systems using physical, remote, and operating‑system tools.
• Perform break‑fix on servers of any type, including migrations such as moving drives into new‑generation chassis while preserving RAID configurations.
• Deploy servers and network devices (switches, load balancers, etc.) with data and power cable management, testing, and installation.
• Own inventory and logistics: receive equipment from OEMs in Workday, ship equipment out, complete monthly break‑fix parts inventory, and run inventory audits.
• Manage and prioritize the ticket queue to meet Service Level Agreements, while training junior technicians and maintaining documentation for supported equipment.

Requirements

• 3+ years of hands‑on experience in a data‑center environment, independently handling tickets and resolving complex issues.
• Experience supporting enterprise customers in an operations setting with strong verbal and written communication and a proven track record of effective training.
• Intermediate skills in two or more of the following: Linux and/or Windows systems administration, networking concepts, scripting or programming (Python, Bash, PowerShell, Java, Perl, Ruby, or PHP), or data‑center architecture.
• Intermediate experience with IT hardware concepts: RAID, storage, hardware diagnostics and repair, SAS/SATA, boot process and boot loader, file systems, directory structure, and base OS installation.
• Working knowledge of core OS services (SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, LDAP), remote management protocols (KVM, iDRAC, IPMI), and network device/protocol configuration.
• Familiarity with ITSM concepts such as ITIL 4 and Agile methodologies, rack and power optimization, and hardware lifecycle management.
• Availability for afternoon shifts, on‑call rotation, and travel between data‑center sites as needed.
• Ability to move equipment weighing up to 50 lb throughout the shift.

Schedule

Monday‑Friday afternoon shift with on‑call rotation and occasional travel between data‑center sites.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid sick time, vacation, personal time off, and paid holidays
• Paid parental leave
• Life insurance, short‑ and long‑term disability, AD&D insurance
• Mental health and Employee Assistance Programs
• Wellness days and generous time‑off policies
• Tuition assistance, adoption, surrogacy, and fertility benefits
• Dependent daycare and backup care benefits
• Employee stock purchase plan and financial education resources
• Remote or hybrid work options where applicable

Pay

• Bay Area (Santa Clara, San Francisco) and Los Angeles: $40.14 — $60.34 USD
• Austin, D.C. Metro, CA (non‑Bay Area), HI, IL, MA, NH, OR, VA, WA: $34.62 — $51.92 USD
• New York City Metro, Kirkland/Seattle: $36.92 — $55.38 USD
• All other U.S. locations: $31.01 — $46.39 USD