Datacenter Operations Lead

About the role

Our client, a leading organization in data infrastructure management, is seeking a Datacenter Operations Lead to join their Data Center Support team in Madison, WI. In this role you will oversee and coordinate daily data center operations, ensuring service levels are met and compliance requirements are satisfied.

Responsibilities

• Oversee and coordinate daily data center operations, including server, storage, network, and middleware support.
• Manage incidents, service requests, changes, and escalations to meet SLA targets.
• Lead installations, decommissions, migrations, and capacity planning activities.
• Ensure compliance with operational, security, and audit requirements.
• Coordinate maintenance activities, patching, and infrastructure upgrades.
• Manage vendor relationships and onsite logistics.

Requirements

• 5+ years of experience in data center operations or infrastructure support.
• Strong knowledge of server, storage, network, power, and cooling systems.
• Experience with incident, change, and problem management processes.
• Understanding of data center security, compliance, and business continuity practices.
• Excellent leadership, communication, and stakeholder management skills.