Database Specialist

About the role

NASFAA seeks a customer-service-focused Database Specialist to serve as the internal point of contact for our AMS, iMIS. This role prioritizes two stakeholder sets - supporting staff and leadership constituents during and after a transition from the current platform to the cloud-based version, and to members in the delivery of assistance for member questions, payments, and other support areas.

Responsibilities

• Database & Staff Site Management: Shadow and support the Director of Membership and Database Services, create, modify, deliver, and facilitate self-service for one-time and ongoing data reports, mailing lists, and similar requests
• Customize and maintain the IMIS staff site; serve as the primary contact for staff support
• Develop documentation, user guides, training pathways, and related materials and efforts for internal and external audiences
• Conduct requirement gathering from stakeholders for data needs, and deliver solutions to facilitate organizational goals
• Assist in data updates, yearly processes, data migration, and merging; additionally, strategize with related teams on process improvements, alternate approaches, software options, and other tools to optimize efficiency and experience
• Create member target groups, datasets, and other data connections as needed for integration with NASFAA online entities and related partners
• Perform data analysis and accuracy testing across multiple interconnected sources
• Work closely with finance and accounting staff to ensure reconciliation and accuracy of financial data and reporting
• Participate in and provide information for annual audits
• Work closely with the multi-departmental teams for online and database-related projects

Additionally, the Database Specialist will provide phone and email support to members on one scheduled day per week, and others as needed, process offline payments, collaborate with the Membership Team to identify recruitment opportunities, service gaps, and strategies to improve member acquisition and retention, and help translate member feedback into actionable engagement and business process strategies to enhance experience and increase efficiency.

Qualifications

The minimum qualifications for this role include a Bachelor’s degree in information technology, data management/analytics, business information systems, or related discipline, significant experience implementing and supporting iMIS; both desktop and cloud-based versions, experience with query and report writing, SQL, and IQAs, and experience maintaining, creating, and modifying custom reports in SSRS, Power BI, and iMIS Report Writer.

Preferred qualifications include experience in designing and leading UA testing; previous experience with iMIS migration is a plus, experience with ticketing and tracking, project management, and related systems (i.e. Jira, Asana, and related products), and experience with web content management systems.

Skills

• Proven ability to work effectively across departments and manage competing priorities
• Strong written and verbal communication skills, a customer-service mindset, and the ability to tailor messaging to diverse internal and external audiences
• Comfortable operating in evolving environments with ambiguity and shifting priorities
• Demonstrated initiative and a driven, problem-solving mindset

Benefits

NASFAA offers excellent benefits, including 100% paid health insurance premiums for employees and partially covered dependent coverage, as well as a contributory retirement savings plan.

Pay

The salary range for this position is $90,000 - $95,000.