Data Services Representative

About the role

The Document Control Specialist aka Data Services Representative at HireRight will identify, aggregate, process and distribute compliance-related reports to fulfill consumer report requests in accordance with FCRA regulations. This position requires a Federal Security Clearance after hire.

Responsibilities

• Identify, aggregate, process and distribute compliance-related reports to fulfill consumer report requests in accordance with FCRA regulations.
• Records relative activities within Sales Force, ensures all personal sensitive information is masked, compiles reports with appropriate federal regulatory disclosures and prepares report pack for mailing.
• Communicates with the consumer via telephone or email to verify identity and report specifics as necessary.
• May be responsible for conducting quality assurance reviews and/or processing of returned mail.
• Accesses multiple current and legacy platforms (NextGen, OpTool, BAI, Tracker, DAC Edition) to assimilate reports and documents responsive to the specific type of consumer request.
• Verifies and authenticates consumer personal (PSI) sensitive information with existing database.
• Communicates with consumer via email and/or phone to evaluate specific report requests to ensure accurate fulfillment.
• Determine the appropriate federal and/or state regulatory disclosures required to meet compliance regulations.
• Assimilate all required reports/documents into a single response packet for mailing or emailing.
• For emailed packets, documents are compiled using Adobe Pro 11 and Primo Converter.
• Completes Sales Force cases to record search results and note documents provided in response to the consumer's request.
• Print reports and prepare for mailing.
• Conducts quality check of the response packet to ensure correct documents are provided, all pertinent PSI is masked and appropriate disclosures are enclosed.
• Log and track other department related activities for quality and reporting purposes.
• Review and route internal and external requests (customers, consumers, AMs).
• May assist with other assignments or projects.
• Adhere to FCRA regulations and internal SLA guidelines.

Qualifications

• Required to work in Tulsa office.
• A High School Diploma or equivalent required.

Benefits

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short & Long Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!

What We Offer

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity Employer. Minorities / Females / Veterans / Disabilities