Data Services Manager

About the role

Reporting to the SVP of IT, the Data Services Manager is a player-coach, leading a team of data analysts, database professionals, and reporting specialists whose goals are to accurately and securely deliver data and meaningful insights to the business. As the Data Services Manager, you'll provide input into the credit union's data governance process and data strategy, as well as have primary oversight over database management, data analysis, data conversion, data standards, internal report creation, and management of the organization’s data visualization tools. You'll also be a key resource for ensuring the delivery of clean data to and from all internal and external partners or vendors, ensuring accurate production of data files.

Responsibilities

• Communicate, live out, and lead the CFCU mission statement, core values, and core purpose
• Lead the Data Services team and provide both daily and strategic guidance
• Provide secure, reliable, efficient, and user-friendly data that supports short and long term objectives for CFCU and its members
• Design, manage and maintain CFCU data and reporting technology used to support business operations and members
• Collaborate with staff, both internal and external to the department, to provide data support and improvements that benefit either staff or Credit Union members directly
• Assist in developing strategies and plans for data management and reporting services that enable and support the business needs and objectives
• Assist in system implementation planning by facilitating the necessary data needs to support business line and enterprise reporting

Requirements

• Bachelor’s Degree in related field preferred; a combination of education & experience will always be considered
• 5+ years of working experience with proven effectiveness and a deep technical knowledge of banking system data and reporting technologies
• A proven ability to develop, improve and document repeatable processes and procedures and successfully lead others
• Certifications such as Certified Analytics Professional are preferred
• Knowledge of core banking systems and their associated data structures
• Functional knowledge of foundational, new, and emerging reporting technologies, systems, and resources in the industry. Including but not limited to: Oracle, MS SQL, SSRS, SSAS, Business Intelligence Tools, and Big Data Solutions
• Strong analytical and organizational skills
• Strong verbal and written communication skills
• Ability to directly and indirectly mentor and motivate staff
• Ability to work in direct professional contact with a wide variety of staff
• Ability to travel locally and work irregular hours including nights, weekends and holidays if needed
• Ability to create and manage multiple concurrent projects where resources span beyond a single team
• Ability to organize, prioritize and accurately work under pressure to meet the needs of CFCU
• Must be bondable