Data Scientist, Senior Associate - Customer Analytics

Job Responsibilities

• Develop reporting and conduct complex analyses in partnership with Consumer Bank product and finance teams, including product and servicing channel performance analyses, client engagement and attrition analyses, customer segmentation work, and more.
• Utilize AI tools to build efficiencies in BAU processes, uncover actionable insights from large/complex datasets, and accelerate analysis and decision-making through responsible, well-governed automation and experimentation.
• Consult with business partners on analytical needs and make strategy recommendations.
• Solve unstructured business problems and develop deep dive analyses of customer behavior using a variety of analytic, statistical, and machine learning tools/techniques.
• Break down complex analytic results and concepts into relevant and digestible takeaways, and present them to stakeholders and senior management.
• Continuously develop skills to provide best-in-class analytics to the business.

Required Qualifications, Skills, And Capabilities

• Master's degree in a quantitative discipline or a Bachelor's degree and 3+ years of experience in a quantitative discipline (Data Science/Analytics, Mathematics, Statistics, Physics, Engineering, Economics, Finance, or related fields).
• 3+ years of experience in applying statistical and machine learning methods to real-world problems.
• 3+ years of experience with SQL and at least one of the following analytical tools: SAS, Python, R (Python preferred).
• Experience with visualization techniques for data analysis and presentations (Tableau preferred).
• Superior written, oral communication, and presentation skills with experience communicating concisely and effectively with all levels of management and partners.

About The Team

The Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.