Data Scientist Lead - Branch Channel Analytics Manager

Job Summary

Use data to shape how customers are connected to the right banker and branch for their needs. As a Vice President-level Data Scientist Lead, you'll take on a high-impact strategy role with clear visibility and ownership.

Job Responsibilities

• Lead the Assignments Strategy team to build and refine approaches to:
  • identify customers to be assigned to bankers
  • execute and evolve BAU branch assignment methodology
  • route customers to the most appropriate banker for their immediate need
• Develop scalable, data-driven decisioning (rules, scoring, prioritization, and optimization approaches as appropriate) and drive delivery from proof of concept to production readiness
• Partner with business, product, and cross-functional teams to define requirements, align on tradeoffs and success metrics, and ensure solutions are adopted in workflows
• Build a rigorous experimentation and measurement cadence (A/B testing/holdouts) to quantify impact, calculate value, and recalibrate strategies over time

Required Qualifications, Capabilities, And Skills

• 6+ years of applied data science experience, including ownership of production analytics/models and measurable business outcomes
• Prior experience leading or mentoring data scientists (formal or informal leadership); ability to manage priorities and develop talent
• Strong foundation in statistics and experimentation (A/B testing design, power, bias/variance, causal inference basics)
• Experience building classification/ranking/segmentation models and translating them into decision rules and routing strategies
• Proficiency in Python (and/or R) and SQL; experience with model development, evaluation, and monitoring
• Proven ability to work cross-functionally with product and business partners and drive ambiguity to execution

Preferred Qualifications, Capabilities, And Skills

• Experience with assignment, matching, routing, or allocation problems (e.g., case routing, workforce/queue optimization, recommender or ranking systems)
• Familiarity with constraints-aware decisioning (capacity, fairness, coverage, service levels) and optimization concepts
• Experience with real-time or near-real-time decisioning systems and measurement in operational environments
• Strong executive communication skills and experience presenting results and recommendations to senior stakeholders

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

ABOUT THE TEAM

The Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.