Data Quality Specialist

About Us

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing programs as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE

$23.08 - $24.30 Per Hour

BENEFITS

VOALA offers competitive medical, dental, vision and retirement benefits.

Job Summary And Purpose

The Data Quality Specialist will maintain data for clients and families that have accessed the program. The following duties may be handled in conjunction with Funder staff, and Program staff where applicable.

Duties And Responsibilities

• Verifies, corrects and enters participant information into centralized database;
• Documentation Review – Conducts file documentation review at least weekly. Ensures that all documentation is in order including ensuring documents are filled out correctly, compete, and signed. This ensures quality assurance at the program level.
• Makes sure accuracy of system reports, verifies database matches hard copy records.
• Creates reports to support Program Manager, shelter management and case managers.
• Coordinates with Case Managers and Intake workers to ensure data entry is accurate and timely.
• Trains program staff on HMIS, subject matter expert for staff.
• Supports any technical and reporting issues for Program; Assists with program funder audits and monitoring visits; Attends conferences and regular meetings with database contractors and Funder.
• Exports data and upload to Funder repository monthly.
• Oversees the privacy/confidentiality notification processes to meet regulatory guidelines.
• Other duties as required (subject to change based on the needs of the organization).

Essential Ability Acknowledgement

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES

• Documentation Review – Conducts file documentation review at least weekly. Ensures that all documentation is in order including ensuring documents are filled out correctly, compete, and signed. This ensures quality assurance at the program level.
• Makes sure accuracy of system reports, verifies database matches hard copy records.
• Creates reports to support Program Manager, shelter management and case managers.
• Coordinates with Case Managers and Intake workers to ensure data entry is accurate and timely.
• Trains program staff on HMIS, subject matter expert for staff.
• Supports any technical and reporting issues for Program; Assists with program funder audits and monitoring visits; Attends conferences and regular meetings with database contractors and Funder.
• Exports data and upload to Funder repository monthly.
• Oversees the privacy/confidentiality notification processes to meet regulatory guidelines.
• Other duties as required (subject to change based on the needs of the organization).

Occasionally assist with special events and public functions

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

REQUIREMENTS

• High School Diploma or equivalent
• 1-year experience operating/maintaining database

PREFERRED QUALIFICATIONS

• Bachelor's degree preferred
• U.S. Veteran preferred
• Familiarity with HMIS, Adsystech, and/or Clarity programs
• Experience working with veterans, people in recovery and/or homelessness individuals
• Bilingual preferred (English and Spanish)

Volunteers of America is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.