Data Quality IMR Analyst - North America

About the role

The Issue Management and Remediation (IMR) Analyst will drive the end-to-end data issue lifecycle for a specific region, partnering closely with data owners, technology teams, business stakeholders, and risk and compliance functions.

Responsibilities

• Serve as the primary regional point of contact for data issues raised by business, technology, operations, and control functions.
• Log, classify, and prioritize issues in the enterprise IMR tooling, ensuring complete metadata, severity rating, and impact assessment.
• Validate that submitted issues are well-defined, reproducible, and supported by sufficient evidence before progressing them through the workflow.
• Facilitate collaboration to improve understanding issues underlying cause and impact to the organization by connecting data owners, stewards, subject-matter experts and technology partners to identify upstream sources, control gaps, and contributing factors.
• Support Data Stewards and Data Owners in driving progress on IMR cases.
• Ensure documentation of findings, short-term workarounds and long-term remediation plans, are completed to standard with stakeholder sign-off on agreed actions.
• Support the analysis of remediation options against cost, risk reduction, regulatory impact, and time-to-resolution.
• Track remediation milestones, dependencies, and target dates; proactively escalating slippage, blockers, or scope changes to leadership and governance forums.
• Maintain accurate, audit-ready records of issue status, decisions, approvals, and evidence in line with the data governance policy and regulatory expectations.
• Validate closure criteria, confirm that root causes have been addressed, and obtain formal sign-off from accountable owners before closing issues.
• Produce IMR dashboards, KPI/KRI reporting, and trend analysis for senior stakeholders, governance committees, and audit/regulatory reviews.
• Identify recurring themes, systemic weaknesses, and opportunities to strengthen data quality controls, and feed insights into the broader data strategy.
• Build strong working relationships with data owners, stewards, technology leads, operations, risk, compliance, and audit partners across the region.
• Support the continuous improvement of IMR procedures, templates, taxonomies, and tooling to improve efficiency, consistency, and user experience.
• Coach and support business and technology teams on issue articulation, evidence collection, and remediation best practices.
• Contribute to global IMR working groups to ensure regional consistency with enterprise standards while reflecting local nuances.

Requirements

• Bachelor’s degree in management information systems, Finance, Business, or a related discipline.
• 2+ years of experience in data governance, data quality, data management, operational risk, or audit, with demonstrated involvement in issue management or remediation.
• Working knowledge of data governance frameworks (e.g., DAMA-DMBOK), data quality dimensions, and data lineage concepts.
• Hands-on experience with issue/workflow tooling such as ServiceNow, Collibra, Informatica Data Management Cloud, or equivalent platforms.
• Basic analytical skills with the ability to investigate or guide investigation of data issues across systems, transformations, and reporting layers.
• Proficiency in SQL and the ability to navigate large datasets for investigation and validation purposes.
• Excellent written and verbal communication skills, including the ability to translate technical findings for non-technical audiences and produce executive-ready reporting.
• Demonstrated stakeholder management skills, with experience influencing without direct authority across business and technology functions.

Qualifications

• Experience in financial services, insurance, healthcare, or another regulated industry.
• Familiarity with regulatory frameworks relevant to data (e.g., BCBS 239, GDPR, CCPA, SOX, regional data privacy laws).
• Certifications such as CDMP, DCAM, or equivalent data management credentials.
• Exposure to cloud data platforms (Snowflake, Databricks, AWS, Azure, GCP) and modern data architecture patterns.

Skills

• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively.
• Effective communication and interpersonal skills.
• Attention to detail and organizational skills.
• Ability to prioritize and manage multiple tasks simultaneously.

Benefits

At AIG, we provide a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with employer match.
• Flexible spending accounts.
• Paid time off.
• Employee assistance programs.
• Professional development opportunities.
• Wellness programs.
• Discounts on travel, home insurance, and more.

Pay

Competitive compensation and benefits package.

Schedule

Full-time position.