Data Processing User Support Technician I, II - Maemae Elementary

About the role

The authorized level of the position is Data Processing User Support Technician II. Applications are being accepted down to the Data Processing User Support Technician I in the event of recruiting difficulties.

Responsibilities

• Provides training and assistance to users on system equipment, procedures and computer application programs.
• Counsels users on the capabilities of various software applications and assists them in simplifying the creation and maintenance of proprietary departmental information systems applications.
• Maintains contact with users to monitor effectiveness of the training and reinforce the training.
• Troubleshoots both hardware and software computer problems including operating systems, internet, and problems with various applications, such as Microsoft Office, electronic mail, etc.
• Assists users when problems occur. Diagnoses causes for interruptions in processing and takes corrective action, as necessary, as defined in operating instructions or based on previous experience.
• Determines if a service call should be placed or if the problem should be referred to higher-level data processing personnel.
• Documents problems and resolutions for future reference.
• Participates in the testing of new software releases, identifies problems and recommends solutions.
• Schedules and coordinates training center activities (e.g. training classes, video conferences); orders supplies; maintains inventory and coordinates the maintenance and repair of training center equipment; maintains the various servers in the training center; and keeps track of training center expenditures.

Qualifications

• Basic Education Requirement: Graduation from high school, with satisfactory completion of courses demonstrating knowledge of English grammar, spelling and punctuation.
• Experience Requirements: At least 3 years of experience for Data Processing User Support Technician II.

Skills

• Knowledge of correct English grammar and usage.
• Ability to read, comprehend and apply written instructions.
• High degree of verbal skill.
• Effective use of personal computers, peripheral equipment (e.g. printers, modems, disk drives, etc.), and a variety of applications (e.g. word processing, electronic mail, spreadsheet, data base management).
• Ability to identify and resolve hardware and software problems based on previous experience, by consulting manuals, consulting with and/or referring problems to vendors or higher-level data processing personnel.
• Ability to create models, worksheets, electronic forms, data files, etc., to support specific financial or budgetary and operational requirements of the department; perform rudimentary programming tasks, e.g. to generate ad hoc reports.
• Ability to schedule and coordinate training center activities, order supplies, maintain inventory, and keep track of training center expenditures.

Benefits

• Holidays: 13 paid holidays each year; 14 holidays during an election year.
• Vacation: 21 days per year.
• Sick Leave: 21 days per year.
• Health Insurance: State pays part of the premiums for each employee's enrollment in a State sponsored Medical, Drug, Vision, and Adult Dental Plan.
• Group Life Insurance: Free life insurance policy for employees and retirees.
• Premium Conversion Plan: Increase take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.
• Flexible Spending Accounts: Set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.
• Retirement Plan: The State contributes to a retirement plan for eligible employees.

Pay

Salary Range: Data Processing User Support Technician I, SR-13: $3,900.00 per month Data Processing User Support Technician II, SR-15: $4,221.00 per month

Schedule

Payday is on the 5th and 20th (or previous business day) of every month.