Data Processing Specialist (Reno, NV)

Responsibilities

• Quickly adapt procedures based on new instructions
• Address client queries with timeliness and accuracy, providing information based on sharing guidelines and principles for the requestor
• Investigate and resolve breaks related to financial mismatches, unconfirmed or missing trade bookings, non-receipts, payments, and interest claims that are payable or receivable
• Communicate with stakeholders via calls and emails to ensure timely and accurate resolution
• Engage Subject Matter Experts and leads for issues related to a case or system where additional support is needed
• Stay open to mentoring and feedback on employee performance; attend scheduled training for new processes or refresher trainings; complete self-paced courses assigned
• Communicate professionally to resolve issues and understand needed information
• Contribute to process improvement programs; participate in testing new systems and processes
• Actively engage in team meetings and share ideas

Qualifications

• HS Diploma or GED
• Detail-oriented with good interpersonal and time management skills
• Strong reading comprehension, communication and analytical skills
• Committed to high-quality work with strong focus to complete complex tasks
• Able to handle multiple tasks and projects efficiently
• Proficient with technology, including using multiple systems and dual monitors
• Willing to work overtime as needed

Pay

Hourly Rate: $20.30 per hour, depending on experience and other qualifications.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan