Data Operator

Responsibilities

• Use Microsoft Outlook and Excel daily to perform data entry, order entry, and clerical tasks with accuracy and attention to detail.
• Field incoming calls to the central station and promptly direct them to the appropriate departments, including police, emergency services, and internal employees.
• Create, update, and maintain service tickets and records in accordance with established procedures and standard operating protocols.
• Monitor incoming security-related signals or alerts and follow standard operating procedures (SOPs) to ensure timely and appropriate responses.
• Provide professional and courteous customer service over the phone and through electronic communication, addressing inquiries and resolving basic issues.
• Apply moderate Excel skills, including the use of basic formulas such as SUMIFS, to organize and analyze data as needed.
• Perform general clerical duties such as typing, order entry, and maintaining organized records and documentation.
• Learn and operate the phone system and related monitoring tools efficiently after training.
• Adhere to a strict schedule following completion of the training period and maintain consistent attendance and reliability.
• Collaborate with team members on-site to ensure that at least two staff members are present at all times in accordance with facility requirements.
• Follow all workplace policies, procedures, and SOPs to maintain a secure, compliant, and efficient central station environment.

Requirements

• Recent data entry experience within the past 2 years, demonstrating strong accuracy and speed.
• Recent customer service experience within the past 2 years, ideally in a phone-based or service-oriented environment.
• Moderate Microsoft Excel proficiency, including knowledge of basic formulas such as SUMIFS.
• Experience in a clerical role of some sort within the past 2 years, involving typing, record keeping, or office administration.
• Proficiency with Microsoft Office products, particularly Outlook and Excel, used on a daily basis.
• Phone experience handling incoming calls and directing them appropriately.
• Ability to follow standard operating procedures (SOPs) consistently and accurately.
• Strong dependability and reliability, with a proven track record of regular attendance.
• Ability to work 2nd shift hours from 3:00 PM to 11:00 PM, including weekends, while maintaining a consistent schedule.

Qualifications

• Experience monitoring incoming security signals or alerts and responding according to SOPs.
• Strong typing skills and comfort with order entry and data entry systems.
• Ability to learn new phone systems and monitoring tools quickly during the training period.
• Comfort working in a central station or call center environment with multiple monitors.
• Willingness to complete a structured 6-week training program and transition to a fixed schedule.
• Commitment to providing courteous, professional customer service to internal and external callers.
• Ability to work collaboratively with colleagues to ensure required on-site staffing levels are maintained.