Data Operations Specialist (On-site)

Responsibilities

• Manage the full lifecycle of online surveys, including opening, monitoring, and closing surveys according to established schedules.
• Cook survey logistics and ensure surveys are available and functioning properly.
• Track survey participation and monitor completion rates.
• Communicate with providers regarding survey availability, deadlines, and submission requirements.
• Follow up with non-responding providers to ensure timely completion.
• Review survey submissions for accuracy, completeness, and data consistency.
• Identify data anomalies and coordinate quality assurance activities.
• Escalate data issues and system concerns to the appropriate team members.
• Generate reports on survey participation, response rates, and data quality metrics.
• Serve as the liaison between end users and IT by submitting and tracking technical support requests.
• Aid staff with Microsoft Office applications, SharePoint, and other business tools.
• Troubleshoot basic technical issues and provide user guidance on systems and processes.
• Maintain documentation and follow established policies and procedures related to data collection, privacy, and reporting.
• Collaborate with internal teams to improve processes and ensure accurate, timely data collection.

Requirements

• Excellent organizational skills and exceptional attention to detail.
• Ability to explain technical concepts to non-technical users.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office, including Outlook, Excel, Word, Access, and SharePoint.
• Ability to work independently as well as collaboratively within a team.

Qualifications

• Minimum of 2 years of experience in data operations or related field.
• Bachelor's degree in a relevant field such as Information Technology, Business Administration, or a related discipline.
• Experience with database management and data analysis tools.
• Knowledge of survey design and implementation best practices.
• Experience with Microsoft Office applications and SharePoint.

Skills

• Data entry and management.
• Survey administration and analysis.
• Technical support and troubleshooting.
• Collaboration and communication skills.

Benefits

• Health Insurance
• Sick Time
• 401(k)

Pay

Pay Range: $25.00 - $30.00 per hour (Depending on experience and qualifications)

Schedule

M-F: 9am - 5pm

Location

875 Central Ave., Albany, NY 12206

Duration

approximately 2 years