Data Operations Coordinator (Night Shift)

Responsibilities

• Schedule and manage tutoring sessions across multiple programs.
• Ensure accurate and timely updates to tutoring schedules.
• Proactively address scheduling conflicts to minimize disruptions.
• Collaborate with regional teams to ensure smooth program execution in different time zones.
• Maintain and update multiple operational spreadsheets and databases.
• Analyze operational data using Excel and Google Sheets.
• Monitor and report on operational metrics, escalating issues as necessary.
• Communicate with tutors, students, school district contacts, and internal teams professionally.
• Maintain accurate records of operational updates and scheduling changes.
• Support tutor onboarding and administrative processes as needed.
• Participate in daily operations meetings to discuss scheduling priorities, student progress, and operational challenges.

Requirements

• Bachelor's degree required.
• 2-4 years of progressively responsible experience in operations coordination, scheduling, logistics, project coordination, education operations, customer success, or administrative operations.
• Advanced proficiency in Microsoft Excel and Google Sheets, including complex formulas, pivot tables, conditional formatting, filters and sorting, data validation, lookup functions (VLOOKUP/XLOOKUP or equivalent).
• Exceptional organizational skills to manage multiple priorities simultaneously.
• Strong written and verbal English communication skills with professional client-facing experience.
• Demonstrated ability to maintain high levels of accuracy under deadlines.
• Comfortable making independent decisions within established processes.
• Proven ability to work effectively in a fully remote environment.
• Ability to work consistently during overnight shifts (evening through early morning hours).
• Must have or be willing to obtain a dual-monitor workstation for efficient multitasking.