Data Operations Analyst

Employment Status

Regular/Full time

Position Summary

The Data Operations Analyst is a key member of the Alliance Theatre team responsible for ensuring the accuracy, structure, and integrity of education programming data, with a primary focus on Tessitura, TNEW and related ecosystem partners.

Onsite Essential Duties And Responsibilities

• TESSITURA DATA & SYSTEM MANAGEMENT
  • Create and maintain performances, price types, and program structures within Tessitura.
  • Establishes education programs in Tessitura, including camps, classes, TVY performances, Institute programs, partnerships, Alliance@Work, and PNC Playspace programming.
  • Pulls reports, organizes data exports, and develops dashboards to support strategic decision-making.
  • Serves as an internal resource for Tessitura best practices and workflow optimization.
• THIRD-PARTY SYSTEM ADMINISTRATION
  • Manages setup and ongoing relationship with CampDoc, supporting student information management, registration processes, and system updates.
  • Manages setup and relationship with Queue-It, ensuring smooth virtual waiting room operations for high-demand registration periods.
  • Collaborates with external partners to coordinate integration and data flow between Tessitura and its ecosystem.
• EDUCATION PROGRAM OPERATIONS SUPPORT
  • Collaborates with Education leadership to build, configure, and publish all education programming in Tessitura.
  • Schedules, manages capacity, sets prices, and updates program lifecycles.
  • Troubleshoots registration issues and provides operational support during program launches.
• DIGITAL EXPERIENCE & E-COMMERCE SUPPORT
  • Partners with the Manager of Web and Digital Communications to evaluate and improve the website and TNEW integration.
  • Identifies opportunities to streamline user pathways and enhance accessibility and clarity for TNEW.
  • Implements updates or tests as needed to support continuous improvement for TNEW.

Qualifications And Competencies

• Bachelor’s degree in data management, arts administration, business, information systems, or a related field, or equivalent professional experience.
• Experience with Tessitura and TNEW required, including experience supporting program setup, reporting, or customer-facing transactions.
• Intermediate to advanced Tessitura experience preferred.
• Familiarity with CampDoc, Queue-It, Trello, or similar registration/queue management systems a plus.
• Strong analytical skills, including experience pulling reports and building dashboards.
• Able to manage large sets of information with excellent accuracy and attention to detail.
• Experience supporting online registration, ticketing, or e-commerce workflows preferred.
• Excellent organizational, time management, and communication skills.
• Able to work both independently and collaboratively with minimal supervision.
• Background in non-profit or arts organizations beneficial but not required.
• Proficiency with Excel or other data analysis tools preferred.