Data Entry Technician I
Company Overview Southend Pharmacy is a modern 503A compounding pharmacy built on clinical precision, operational clarity, and a human-first approach. Licensed in 35+ states and focused on longevity-aligned therapeutics, we support providers and their patients with precision in compounding and transparent processes. Southend Pharmacy operates at the intersection of innovation, ambition, and clinical excellence—blending precision, clarity, and compassionate support to help providers deliver patient-centered, clinically guided care across every step of the treatment journey.
Position Summary The Pharmacy Technician – Billing & Data Entry is responsible for accurately entering prescription orders, processing pharmacy billing, and providing exceptional customer service to patients, providers, and account managers. This position plays a critical role in ensuring timely and accurate prescription processing while maintaining compliance with state and federal regulations. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and can effectively manage multiple priorities while maintaining a high level of accuracy.
Responsibilities
- Accurately enter prescription orders into the pharmacy management system.
- Investigate and resolve billing rejections
- Answer and manage inbound telephone calls (approximately 30–35 calls per day) from patients, healthcare providers, account managers, and other stakeholders.
- Provide courteous, professional, and timely customer service while resolving questions related to prescriptions, billing, and medication orders.
- Communicate with providers' offices to clarify prescription orders and obtain necessary information.
- Collaborate with pharmacists and other pharmacy staff to ensure efficient workflow and timely prescription processing.
- Maintain patient confidentiality and comply with HIPAA and all applicable pharmacy regulations.
- Prioritize workload to meet productivity, quality, and turnaround time expectations.
- Document all communications and interventions accurately within the pharmacy system.
- Assist with other pharmacy operational duties as assigned.
Qualifications
- Valid Texas State Board of Pharmacy Technician certification.
- At least 2 years of hands-on experience in a pharmacy data entry or operations role.
- High school diploma or equivalent.
- Certified Pharmacy Technician (CPhT).
- At least one year of experience using pharmacy software and data management systems.
- Exceptional attention to detail, strong organizational skills, and the ability to work efficiently in a fast-paced environment.
- Must be punctual and adaptable to changing priorities.
- Preferred: Experience in a compounding pharmacy operations setting.
- Preferred: Experience with prescription order entry and pharmacy billing.
- Preferred: Knowledge of third-party insurance processing and claim adjudication.
- Preferred: Proficiency with the LifeFile pharmacy system.
- Physical Requirements: Ability to sit for extended periods of time at a desk and working on a computer; Ability to communicate effectively in person, over the phone, or via virtual meeting; Ability to maintain focus in a typical office environment with moderate noise levels; Ability to perform repetitive motions with hands and arms, such as typing.