Data Entry Support - Remote

Time Zone: CST

Shifts

• Shift 1: 8:00 AM – 5:00 PM (Regular Shift)

Responsibilities

System Configuration

• Follow-up Worklist: Set up per organization (e.g., reasons for follow-up, group creation, adding users, adding status outlines, adding follow-up letters).
• Order Building: Configure per organization for non-medication ordering (e.g., building/creating orders, adding to applicable organizations, creating order sets/groups).
• Lab Orders (In-House and Outside): Build orders for any additional lab needs per organization.
• Flowsheets: Modify flowsheets, update permissions, and groupings as needed.
• Template Permissions: Add permissions to templates upon request.
• Template Updates: Perform manual reviews of environments to identify differences in configured templates; report findings to the EHR Team and make updates as requested.
• ProDash Configuration: Set up per organization (e.g., provider access). Development underway; more details pending.
• Billing Template: Create billing templates on existing templates using provided outlines and validate conditional logic.

System Support

• Perform system validation testing post-updates using provided scripts; share findings with the EHR Team.
• Monitor end-user support channels and provide support based on scripts and common issue resolutions.
• Escalate support needs beyond scripts to the EHR Team.

User Management

• Update end-user accounts as received (e.g., adding end dates, updating locations, adding user roles, updating last names).
• Notify the EHR Team if an account is not located.

User Role Validation

• Test user roles for new features or changes that may impact them; report findings.
• Test user roles in new or copied environments to ensure accuracy.

Training Support

• Format Scribe documentation for improved readability.
• Create training videos and materials based on provided scripts/guidance.
• Process EHR Training registration requests by verifying access in respective environments; notify the EHR Team of inaccuracies.

Medication Configuration

• Drug Item Master: Select each site for each drug item.
• Medical Formulary: Apply individual drug items to the formulary per site.
• Order Checks: Create order checks per site using provided instructions.
• Order Management: Build medication orderable items per site; add Regional Medical Director for specific items. Repeat for order groups and order sets.

Implementation

• Transfer applicable lots from regional/central pharmacy to each site ahead of go-live.
• Set initial inventory by lot at each site prior to go-live.
• Manually adjust inventory amounts from final current system count to future system as requested.

Maintenance

• Complete new drug building at all applicable sites per environment as requested.
• Update drug items at all applicable sites per environment as requested.