Data Entry - Remote

PrideStaff is an award-winning staffing agency dedicated to connecting talented professionals with leading employers across a variety of industries. Recognized with the "Best of Staffing" Diamond Award for 17 consecutive years, PrideStaff partners with organizations that value professionalism, confidentiality, and exceptional customer service while providing rewarding employment opportunities.

About the Role

The Call Center & Data Entry Representative is responsible for handling inbound and outbound customer communications while accurately processing sensitive information in a fast-paced remote environment. This role requires exceptional attention to detail, strong communication skills, and the ability to maintain strict confidentiality while delivering outstanding customer service and meeting productivity standards.

Location: Beaverton, Oregon, United States (Remote)

Responsibilities

• Customer Service & Call Center Support
  • Handle inbound and outbound customer calls professionally and efficiently.
  • Respond to customer inquiries using established procedures and scripts.
  • Provide accurate information and exceptional customer service.
  • Route calls to the appropriate departments when necessary.
  • Process customer interactions through phone, email, chat, and callback channels.
  • Maintain professionalism during high-volume customer interactions.
• Data Entry & Documentation
  • Perform accurate data entry and verification of sensitive information.
  • Complete call logs and administrative documentation promptly.
  • Maintain detailed records of customer interactions.
  • Update customer information using proprietary software systems.
  • Ensure all documentation is accurate, complete, and confidential.
  • Support administrative tasks related to daily operations.
• Research & Issue Resolution
  • Research customer inquiries using available resources.
  • Provide accurate information to callers based on company procedures.
  • Identify complex issues requiring additional investigation.
  • Escalate unresolved cases to the appropriate research team.
  • Communicate operational challenges to leadership promptly.
  • Support timely resolution of customer concerns.
• Compliance & Quality Assurance
  • Safeguard confidential financial, medical, and legal information.
  • Follow documented team procedures and compliance standards.
  • Maintain high levels of accuracy and productivity.
  • Adhere to departmental quality expectations.
  • Ensure compliance with organizational policies and security requirements.
  • Demonstrate professionalism when handling sensitive information.
• Collaboration & Operational Excellence
  • Work effectively within a fast-paced remote team environment.
  • Communicate proactively with supervisors regarding workflow issues.
  • Meet departmental performance and productivity goals.
  • Demonstrate strong attention to detail under pressure.
  • Participate in continuous process improvement initiatives.
  • Maintain dependable attendance and schedule adherence.

Requirements

• Required Qualifications
  • Current resident within 50 miles of Beaverton, Oregon.
  • Minimum of six months of recent experience in a call center or remote customer service role.
  • Intermediate computer proficiency.
  • Basic data entry skills.
  • Typing speed of at least 60 words per minute.
  • Excellent attention to detail.
  • Strong verbal communication and active listening skills.
  • Effective problem-solving abilities.
  • Ability to work efficiently in a high-volume environment.
  • Proven reliability with excellent attendance history.
  • Ability to remain seated at a workstation for extended periods.
• Preferred Qualifications
  • Experience handling sensitive or confidential customer information.
  • Experience using customer service software and case management systems.
  • Familiarity with multi-channel customer support, including phone, email, and chat.

Benefits

• Fully remote work opportunity.
• Monday through Friday work schedule.
• Potential contract extension based on business needs and performance.
• Opportunity to work with an award-winning staffing agency.