Data Entry - Occupational Health Services Associate

Job Description

The Occupational Health Services (OHS) Associate will achieve proficiency in the requirements below through job-related training and work experience. The OHS Associate will perform a variety of complex tasks including customer service both internal and external. A successful OHS Associate will be eager to learn new and complex processes, as well as have a desire to achieve production and quality goals.

Responsibilities

• Schedule donor occupational health testing within vendor systems.
• Process and complete drug and occupational health testing results to ensure delivery to clients.
• Learn and understand the regulated processes for both drug and occupational health testing.
• Consult with vendors, labs, clinics, and medical review services on abnormal test situations or results.
• Work with internal teams to assist clients.
• Respond to incoming calls or emails from clients, internal departments, and vendors requesting information test results.
• Meet attendance, production and quality standards of the company/department.
• Records details of all calls and tasks, as well as actions taken, into Salesforce.
• Other duties related as assigned by management.

Qualifications

• A high school degree or GED required.
• Able to complete work with minimal errors under limited supervision required.
• Proficiency in Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive) required.
• Ability to multitask (i.e., read or type while talking on the phone) required.
• Strong written and verbal comprehension and expression skills required.
• Ability to type 35+ WPM required.
• Previous experience with CRM systems (i.e., Salesforce) preferred.

Pay

This position pays $16.00 an hour. Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training. This position may also be eligible for an annual performance-based bonus, commission, or other variable pay plan.

Benefits

The Company also offers a full range of benefits, including medical, dental, and 401k.