Data Entry Clerk

Job Summary

Position Duties & Responsibilities

• Process and enter customer orders accurately into internal systems
• Verify billing information and ensure invoices are accurate before submission
• Answer and direct calls on a multi-line phone system, providing prompt and courteous service
• Respond to customer inquiries and resolve issues efficiently
• Maintain accurate records and files for billing, orders, and customer accounts
• Auxiliary with general office tasks as needed to support department operations
• Collaborate with team members to ensure workflow efficiency and data accuracy

Qualifications

• Proven customer service skills with professional, courteous communication
• Ability to multitask effectively in a busy, deadline-driven environment
• Strong organizational skills and keen attention to detail
• General computer proficiency; familiarity with office software preferred
• High school diploma or equivalent required

Physical Requirements

• Ability to remain in a stationary position for extended periods while entering data, processing orders, answering customer inquiries, and completing administrative tasks.
• Frequently operate a computer, keyboard, mouse, telephone, multi-line phone system, calculator, printer, scanner, and other standard office equipment.
• Ability to communicate clearly and professionally with customers, coworkers, vendors, and management through telephone, email, and in-person interactions.
• Frequently read, review, and verify customer information, billing records, invoices, order details, reports, and other written or digital documents.
• Ability to perform repetitive hand and wrist movements associated with typing, data entry, filing, and operation of office equipment.
• Ability to maintain accuracy, focus, and attention to detail while entering information, verifying records, and managing multiple priorities.
• Ability to move throughout the office to retrieve files, collaborate with team members, and access office equipment and supplies.
• Occasionally lift, carry, push, or pull office supplies, files, packages, or equipment weighing up to 20 pounds.
• Ability to sit, stand, walk, bend, and reach as needed to perform routine office duties.
• Ability to work effectively in a fast-paced environment with frequent interruptions and changing priorities.
• Ability to work occasional extended hours or adjusted schedules to meet deadlines and department needs.

Reasonable Accommodations

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Benefits

• Comprehensive benefits package including health, dental, vision, retirement plan, paid time off, and professional development opportunities
• Hagadone Communications is an Equal Opportunity Employer and values diversity in its newsroom and workplace.