Data Collection Technician

We are an early-stage, deep-tech startup based in San Francisco, developing innovative hardware that rethinks human-computer interaction. Backed by General Catalyst, Khosla Ventures, and Greylock Partners, our founding team comes from Stanford, BrainGate, Oculus, and Tesla. We are tackling cutting-edge engineering challenges to bring revolutionary products to life.

About the role

We are looking to hire a Data Collection Technician with a strong blend of customer service and operations experience. You'll be the welcoming face of our studies, ensuring participants have a positive experience from start to finish.

• Provide exceptional participant support by greeting, onboarding, and guiding study participants through sessions with patience and professionalism.
• Manage session logistics including setup, monitoring, and closeout while maintaining meticulous attention to detail.
• Serve as the main point of contact for participants, answering questions, addressing concerns, and troubleshooting issues in real-time.
• Maintain accurate records by documenting sessions thoroughly using digital tools and following established protocols.
• Collaborate daily with the data collection team to ensure seamless workflows and flag any issues that need attention.

This is a full-time position at our location in either San Francisco or San Jose.

Requirements

• Schedule flexibility required: Must be available for early morning and evening shifts, and weekend work.
• Must be comfortable working in a fast-paced environment.
• Strong customer service mindset and interpersonal skills; you genuinely enjoy working with people.
• Excellent attention to detail and organizational abilities.
• Comfortable staying alert and responsive during long shifts.
• Technically proficient and quick to learn new systems.
• Familiarity with software tools such as Notion, Airtable, MS Office & Google Workspace.

Strong candidates may have:

• Prior experience in customer service, hospitality, research, or lab operations.
• Experience with scheduling or data management platforms.
• Interest in human-computer interaction, psychology, or research operations.

Schedule

Evening and weekend availability required; must be willing to work between 6am and 10pm. Training onsite is at our San Francisco HQ office (South Park).

Pay

$22/hr (Non-exempt position, eligible for overtime pay in accordance with applicable law).

Benefits

• Equity package
• Comprehensive medical, dental, and vision insurance
• 4% 401k matching

Company size: 30-50 people.