Data Center Technician Night Shift

About the role

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure. You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure—we’re the people who keep the cloud running.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. Our inclusive culture welcomes bold ideas and empowers you to own them to completion.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members
• Taking ownership of technical issues brought by your customer base, engaging other teams when needed to drive resolution
• Solving problems at their root and stepping back to understand the broader context
• Maintaining service level agreements through the implementation of proactive issue detection and reporting

Requirements

• 1+ years of computer/server hardware troubleshooting or related IT experience
• High school or equivalent diploma
• Willingness to work a flexible schedule including weekends, nights, and holidays
• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
• Reliable personal vehicle and valid driver's license to travel within the regional work area

Physical Requirements

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds
• Work in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in a noisy environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)

Preferred Qualifications

• Knowledge of network design, protocols and Layer 1/2 troubleshooting
• Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field
• Experience managing work and priorities through a ticketing system
• Experience in a data center or other critical environment

Benefits

• Employee Assistance Program (EAP)
• Mental Health Support
• Medical Advice Line
• 401(k) matching

Learn more about our benefits at Amazon Benefits.

Pay

Starting pay: $27.98 - $48.99 USD hourly (USA, TX, Wilmer). Final starting pay will be based on factors including experience, qualifications, and location.

Amazon does not sponsor immigration, including H-1B, TN, and other non-immigrant visas, for this role. A lump sum stipend will be provided to eligible candidates who relocate for this position.