Data Center Technician - Mccarran, NV

About the role

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Purpose Statement: The Data Center Hardware Remediation Technician is responsible for basic hardware troubleshooting of server hardware and configuration. This role will work out of a ticket queue and resolve server issues by priority. This is not a remote support position but requires reporting to a data center location in McCarran, NV.

Requisition ID: 485986BR

Responsibilities

• Perform physical hardware remediation (Break/Fix)
• Provide hardware upgrade support
• Confirm hardware issues are fixed after on-site fixes are completed
• Perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required
• Work out of a ticket queue resolving logical and physical server issues based on priority
• Effectively utilize the ticket management system
• Responsibilities may require working evenings and weekends, sometimes with little advanced notice (minimal)
• May be required for on-call after hours

Requirements

Minimum Education: High School/GED

• Experience with remote console / server management technologies – BMC/iLo/iDrac/Cyclades/etc.
• Ability to effectively communicate with customers, technicians and vendors
• Ability to prioritize a large number of tickets and work independently to bring them to resolution
• Experience working with hardware from multiple vendors
• Experience working within a ticketing system: Remedy, ServiceNow, etc.
• Work experience in a large data center
• Knowledge of RAID controller and configuration a plus
• High level of written and oral fluency in English
• Excellent verbal and written communication
• Ability to multi-task
• Ability to adapt to changing priorities, conditions, and circumstances
• Must be punctual and reliable
• Good organization, interpersonal, and time management skills
• Proficiency working with standard PC tools and applications such as MS Office, MS Outlook, web browsers, etc.

Physical Demands and Work Environment

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

Pay

The hourly range for this non-exempt position in the US is $31.00–$33.00. A candidate's salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location.

Schedule

This role may require working evenings and weekends, sometimes with little advanced notice (minimal). On-call after hours may be required. This is an on-site position at a data center location in McCarran, NV.