Data Center Technician - Marble, NC
Overview
We are seeking a Datacenter Hardware Technician to support and maintain Dell server infrastructure in a high-demand, fast-paced environment. This role involves hands-on hardware troubleshooting, repairs, and installations (rack and stack), with a focus on maintaining uptime and efficiency.
Key Responsibilities
Hardware Maintenance & Repair: Perform break/fix services on Dell servers, including the replacement of components such as GPUs, NICs, memory, and other hardware.
Ticket Management: Track, prioritize, and resolve hardware-related service tickets in a timely and efficient manner.
Troubleshooting & Diagnostics: Identify and resolve hardware issues using knowledge of server architecture and components.
Customer Service & Communication: Maintain clear, professional communication with team members and internal stakeholders to ensure smooth operations.
Physical Datacenter Work: Lift up to 65 pounds, climb ladders, and carry out tasks in a physically demanding datacenter environment.
Team Collaboration: Work closely with fellow technicians and other departments to meet deployment and maintenance goals.
Quality & Precision: Ensure all tasks and repairs are performed to a high standard of accuracy and reliability.
Requirements
Dell Server Expertise: Proven experience racking, stacking, and servicing Dell servers in a datacenter setting.
Break/Fix Proficiency: Hands-on experience diagnosing hardware issues and performing part replacements.
Troubleshooting Skills: Strong problem-solving abilities and technical insight into server operations.
Customer Focus: Excellent communication skills with a professional, customer-first approach.
Physical Capability: Ability to lift heavy equipment (up to 65 lbs) and work on ladders as needed.
Detail-Oriented: Committed to delivering high-quality work with strong attention to detail.
Preferred Qualifications
Experience with Nvidia GPUs/NICs
Basic understanding of networking concepts and troubleshooting
Familiarity with the Linux command line (CLI)
Exposure to RoCE (RDMA over Converged Ethernet) networking
Additional Information
This position requires 100% onsite presence in Marble, NC.
Shift is expected to be first shift, but will probably rotate often. Must be able to work varying shift.
Must be a US citizen.
Benefits
Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option
Vision plan
Dental insurance with the base dental plan option paid for by PGTEK
TRICARE Supplemental Medical Insurance plan
Life Insurance, Short and Long-Term disability, and Critical Illness insurance
Matching 401(k) plan
Discount on pet insurance through ASPCA Pet Insurance
Employee Assistance Program
Generous PTO and Holidays
Education Assistance Program after 12 months of employment
About PGTEK
PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.